I have had two dates cancelled for full fibre installation because talktalk keeps telling me they ha

[Paulericthomaswood]

Please help..full fibre installation cancelled twice...talktalk say they have sorted it with open reach regarding telecare devices...but open reach have still cancelled twice....threatened talktalk with legal action with complaints department and was disconnected on my phone...?.so now have no resolution to get connected to full fibre.....please help

[Gliwmaeden2]

@Paulericthomaswood, please make sure that you've completed your details in time for staff to try to help in the morning.

Instructions in my previous post.

They can't otherwise see your account. 

[Gliwmaeden2]

Please complete your community forum profile details for TT staff to identify your account, @Paulericthomaswood.

This may now mean that you won't receive a response from the support team before Thursday. 

Please go via your avatar/name; settings; add your Talktalk landline number or account number in Personal information. SAVE CHANGES.