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Message 6 of 6

No solution is suggested by the chat bots and I’m at my wits end service is incredibly bad bordering on the ridiculous.

I’ve updated the settings the firmware , the service is so bad I usually have to end up hotspotting from my phone to my computer when working but this is nt possible when using Xbox or watching Netflix so constantly restarting is highly inconvenient annoying and embarrassing.

Please help as I’m really fed up and I’m paying a for a premium service

5 REPLIES 5

Staff

Message 1 of 6

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

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Message 2 of 6

@Debbie-TalkTalk

yes please

Message 3 of 6

Yes please

Staff

Message 4 of 6

I'm really sorry to hear this.

I can send you a replacement router for testing, would you like me to arrange this for you?

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Message 5 of 6

It’s been suggested a new router might work but I’ve no idea who to approach there is no line of contact!