Internet down, flashing orange light

[Tamsin5]

I’ve tried resetting, turning it off, support hasn’t answered back for almost an hour and I can’t speak to anyone on the phone. Ran a test and it has flagged a ‘problem’ but doesn’t state what the issue is or how to fix it. Anything I can try?

[Michelle-TalkTalk]

Hi @Tamsin5 

How has your connection been? Is everything now working ok for you?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry for the delay. I've checked and your line is currently showing in sync and connected. Is your connection now ok?

Thanks

Michelle

[Gliwmaeden2]

@Tamsin5, sadly staff won't be back on here before Monday. 

To report the issue and seek a solution over the weekend use the contact information here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help, ensure that you have completed your community forum profile details. Staff on here need the information to identify your account. 

Go via your avatar; settings; drop down menu...Personal Information details must be completed. Scroll down to find the button to SAVE CHANGES. 

They'll reply after the weekend.