Connection issues for over a week

[Pod91]

I have had constant connection issues for over a week with the HUB constantly dropping connection and flashing orange. Periodically connecting to a solid white light and then disconnecting again.

Last week i spoke with an agent who stated there were no issues with the line, I went through a reset procedure and even a factory reset. They concluded I had been on the wrong wifi channel (even though I had not changed anything). This rectified for a day and then back to the above flashing amber, connected, disconnected. This is a constant issue.

I am on Fibre 65 with a FAST 5364.

When the HUB finds connection, the speed test is fine (60-62mbps avg.). It just will not stay connected.

[Debbie-TalkTalk]

Hi Callum @Pod91 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

[Pod91]

Yes please, it is the only thing left to try.

Kind Regards,

Callum

[Debbie-TalkTalk]

Hi @Pod91 

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

I can see re connections on the line. Would you like me to send a replacement router for testing so we can rule this out?

[Pod91]

Hi Debbie,

I have now updated this info.

[Debbie-TalkTalk]

Hi @Pod91 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.