This I think my third time my bandwidth has dropped, now too 22 Mbps. I am tired of going to the helpdesk who are then follow a complete protocol checking my internal WiFi until they find out the problem is with the TalkTalk connection. Then in most cases nothing happens as I am diverted to yet another team and each time it takes me at least half a day.
Last time I raised this here and it was solved and my speeds was (shortlived) 33 Mbps (28 Mbps is the contracted value), 22 what I have now is on the edge if I work from home and my wife watches TV..
I attach the screenshot from the TalkTalk side showing it already one week below the contracted value and I hope they are able to solve this permanently so I don't have to complain every quarter.
Hi Karl,
Did reply to your email but don't see my response here.
It did work perfectly my downloadspeed is now 33 Mbps which is great!
Do you have any idea why it keeps going down in a few weeks time and I need to get back to this panel to get it restored?
Many thanks,
André
No the guaranteed speed in my contract is 28 Mbps, reported the issue earlier this week on the chat but got referred from one department to another. This has. happened twice in the current contract period and usually take me half a day. I don't have the time and the issue is clearly on the side of TalkTalk. So I hope someone will look into this. I think they lower the threshold to prevent error messages, instead of resolving the issue. This is the current status and the attenuation of 17 dB is way too high.
But thanks for moving this to the right branch. Attached the relevant section from my contract, much appreciated.
