D-Link Router Model DSL 3782

[jmdor]

I'm having problems with my wifi calls dropping out on my Samsung phone.  Also sometimes I can't stream music and look up other websites at the same time, getting a message saying I don't have sufficient bandwidth.  I Googled the router and it seems it is 'end of life' and not receiving updates since 2024.  Not much luck with online chat or phoning talk talk.  Should they be replacing this router?  Does anyone think it would help?  Many thanks for any ideas.

[amahle-TT]

Noted please confirm, Is your device receiving a good wifi signal?

[jmdor]

It seems to be OK again now, shall we continue if possible and then please pause the case if you don't hear from me.  Thanks.

[amahle-TT]

Please do note that I will pause your case so that, you will be able to continue where we left off. 

[amahle-TT]

You can call in Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed

Here is our live chat link https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[jmdor]

Yes.  It's saying I've reached the maximum flood limit on the community - can we communicate another way?

[amahle-TT]

Is your device receiving a good wifi signal?

[jmdor]

yes

[amahle-TT]

Thank you, is it connected?

[jmdor]

OK done

[amahle-TT]

I need you to reboot your laptop, please let me know when you are done, thanks.

[jmdor]

towards

[amahle-TT]

Thank you so much for confirming, Is your router facing towards the device or away from the device?

[jmdor]

Phone was there but I've moved it now

[amahle-TT]

Is there anything between your router and your device, such as other devices ?

[jmdor]

All of them

[amahle-TT]

How many bars do you currently have on your Wi-FI signal?

0 Bar

1 Bar

2 Bars

3 Bars

4 Bars or Full Bars

[jmdor]

done

[amahle-TT]

I'll need you to test your device within 3 metres of the router. If you're not already, can you move the device to within 3 metres of the router and then confirm once done?

If this isn't possible, please let me know.

[jmdor]

OK - it is connected

[amahle-TT]

Please do let me know when it is connected, thanks.