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Broadband help

For queries about your TalkTalk broadband service.

I cant contact TalkTalk

llibert
Chatterbox
Private Message TalkTalk

on ‎18-01-2026 08:54 PM

Message 10 of 10

I received one tex message from TalkTalk need speak with me but the robot answer machine not connected me and close the call...?

 

The message:

Let's get you back up and running
Hello,
Thanks for getting in touch and using our automated phone service to do some checks. We now need to speak to you so we can resolve your service issue.
We need to speak to you to try again, so please give us a call on 0345 172 0088 when you're at home.
Your TalkTalk Team
 
 
 
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9 REPLIES 9

Philile-TT
Support Team
Staff
Private Message
In response to llibert

on ‎19-01-2026 09:29 AM

Message 1 of 10

@Gliwmaeden2 Thank you for the support. 

Phili

llibert
Chatterbox
Private Message TalkTalk
In response to Gliwmaeden2

on ‎19-01-2026 09:23 AM

Message 2 of 10

Thank You very much Gliwmaeden2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎19-01-2026 09:15 AM

Message 3 of 10

@llibert, useful information to be found in links from here:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Struggling_to_pay/Struggling_to_pay

 

1000030910.jpg

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Philile-TT
Support Team
Staff
Private Message

on ‎19-01-2026 07:24 AM

Message 4 of 10

@llibert you would have received that text due to that you contacted TalkTalk on the 17/01/2026 advising that you are having issues with making payments. 

Phili

Philile-TT
Support Team
Staff
Private Message

on ‎19-01-2026 07:04 AM

Message 5 of 10

@llibert I will have a look at your account to see why you were being contacted. 

Phili

ferguson
Community Star
Private Message TalkTalk

on ‎18-01-2026 09:58 PM

Message 6 of 10

@llibert 

It will help the support team here to look into this for you if make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

llibert
Chatterbox
Private Message TalkTalk

on ‎18-01-2026 09:14 PM

Message 7 of 10

Thank You very much 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-01-2026 09:01 PM

Message 8 of 10

Details of opening hours are here, @llibert:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

Forum staff open up c 7am - 5pm [Monday to Friday].

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-01-2026 08:59 PM

Message 9 of 10

Not open for anything at this time on a Sunday, @llibert.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
© TalkTalk 2026