Wifi Hub

[Werepaws]

My talk talk wifi hub started acting up. The wifi would be connected but the device would stop responding having to restart wifi on the device. 

turning the router off for a reboot. It would take ages to reboot and when it did. All the settings forgotten. Incl wifi passwords defaulting and admin password 

last time i rebooted it. It took 4 hours to come back to a useable state 

what's more is I have noticed from January 11 until i bought a brand new that isn't talk ralk router ( im gfast so have the extra sagam modem)  it re established talking to the dimplex cloud again. that controller is plugged in by ethernet and allows the storage heaters etc all communicate

I spoke to talk talk about rhe issue. They came back with the router seemed healthy and fine and apparently it was the modem that was the issue and they said they had requested a new modem 

not heard anything about that either 

when the contract is up. Soon. Im moving back to sky.

then I can send the junk router back as I don't need a replacement now

modem seems just fine too i believe 

tplink archer AXE75 in place of talk talk super hub wifi 

at least it works and properly 

[Debbie-TalkTalk]

Hi Wolfy

That's great, thank you for letting me know 🙂

I hope the new router resolves the issues on your dads connection too.

Debbie 🙂

[Werepaws]

Hi Debbie. Received the new router today 

I checked the differences between the power supplies and the old power supply is dying. Its not able to deliver a stable current amperage to the router amd was causing it to squeel slightly 

the new router doesn't do that and nor does the old router when using the newer power supply on the old router 

and then tested with a meter too! 

so found the problem there!  Will send the old one back with the recycling bag thing. 

not sure on my Dad yet. But will find out soon im sure!

thanks for your help again! 

will let you know how my dad gets on! 

take care for now!

Wolfy 

[Debbie-TalkTalk]

Hi @Werepaws 

Thank you for updating the details.

I have ordered both routers, please allow 24-48hrs for this to arrive.

Please let me know how  you get on.

Debbie

[Werepaws]

Thanks Debbie. I have added my dad's landline and name to the private notes

thank you again for your help.

i can send my old one back for diagnostics so you guys can see what is wrong with it. If its a firmware problem or device is rotting with bit rot 

to be honest ive not had any issues with talk talk to be honest. Service has always been top notch 

the only time i had an outage was was when a fire happened at a telephone exchange near by which hosted alot of backbone haul lines 

that was not in your control 

speeds have been great always get 30mbit up and 155mbit down

you guys always get things sorted in the end if a phone call or here 

so I can not grumble much 

I think i just let the thing get to me because it knocks out all the smart devices on the network when it happened and then to get all the configuration back and if it doesn't go right you then have to re program all the smart bulbs to connect and that is a pain because you have to turn the bulbs on and off 5 to 6 times to enter pairing mode 

then when it was taking hours to come back up ( had an electrical re wire recently so it had to go off ) then a test a week later 

then a new smart meter install 

so yeah the frustration level reached a point of arghh 

Regards

Wolfy 

[Debbie-TalkTalk]

Hi @Werepaws 

Thanks for your reply.

I can send you a new router today. Would it be ok if you added your dads name and landline number to the Private Notes section of your Community Profile, I can then send a router to your dad too.

If you did decide to leave TT then the router would need to be returned.

Debbie

[Werepaws]

You can look into them 

seems alot of companies incl sky are focusing on full fibre which isn't available yet in my area. Its happening in stages and likely looking st 2026

my talk talk services come under renewal  around the start of july this year 

so still a few months away 

my dad recently renewed his talk talk services but they didn't send a new router his is very old huawai one. I had no idea he did that until a couple days ago when he asked me to install his new android tv box from your guys.

so if you do end up issuing me a new wifi hub. And o me sending my defective one back. Id prefer him to have the wifi hub for his service ( which isn't gfast just your ftc vdsl service)

as I now use a dedicated router connected to the wan port of the sagam gfast enabled modem

but yes going back to that. The live chat fella said my modem was faulty.  But I don't think it is but obviously i don't run tests to see 

but the router wifi hub is definitely faulty which is why i had to replace it

Thanks!

[Debbie-TalkTalk]

Hi @Werepaws 

Thank you.

Would you like us to take a look at this issues you are experiencing or would you prefer to transfer your services away?

[Werepaws]

Hi thanks for responding 

I have updated my profile with the information you asked for

regards

Wolfy

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle