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FIbre Support

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Sagecom Fast5364-3-T8 Router Needs Replacing

giggsy123
Sightseer
Private Message TalkTalk
Message 6 of 6

Hi, i’ve had intermittant (few minutes) ‘no internet’ connection issues over the last week or so before tonight, whereby its gone completely.  When trying to log into the router, i get ‘Communication Error with the gateway’.  Solid otsnge light on the front.  No firmware version is being displayed on the login page.  I’ve tried resetting the router (30secs with pin) but nothing happens.  It only responds to a power off.  Reading various other posts, it appears to be a common issue in recent mths?  I’ve had the router a number of years without issue.  I’ve done the online checks for my line etc and the talk talk tools are showing no issues.  Can a replacement router be sent out to me please?

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5 REPLIES 5

Message 1 of 6

Hi

 

Glad the new router helped.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

Hi there.  I’ve received the new router.  Connected it all up and everything working again.  Thanks for the help and quick turnaround in sorting a replacement, its much appreciated!

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Message 3 of 6

Hi @giggsy123 

 

No problem. Please let us know how you get on.

 

Debbie 🙂

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Message 4 of 6

Thankyou for the quick response.  Hopefulky the replacement will resolve the issue.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi @giggsy123 

 

I'm sorry to hear this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Anonymous User