@michaelland, you would need to speak to the billing team on Live Chat or by phoning 03451 720088 during the day.
There's no staff support on this forum any more.
Please never post personal / account information in the public thread! I've edited your post accordingly.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
