Where do I begin,
I can't believe I'm writing an email about the death of my dear wife (aged 52) connected to my full fibre provision but I can't help that. My wife was our broadband contract holder but she died earlier this year. I contacted the Talk Talk Bereavement Team on 24 September this year to transfer the contract into my name and - after about 300 mins of phone calls over 4 weeks - finally managed to get it in place, with the contract transferred to me and ending on April 16 2025. Then...on 24 November 2024 my connection was terminated in what Talk Talk without any warning or discussion. Talk Talk have openly and freely admitted was their error. I cannot work from the office as after my wife's death I have caring responsibilities so am utterly dependent on my full fibre lifeline. It was not my fault, as admitted by Talk Talk, and there was no question of me being in default in any way. I have spent over 16 hours in the last 72 hours on the phone or on chats to Talk Talk and have now taken out two new contracts (the first was 'rejected' due to a technical error) and have now been told I will be 'reconnected' on 9 December - but any sooner is not possible. I have raised a complaint and was told I would receive an email update yesterday, but missed a call from my 'case manager' which I was not expecting and now will not now receive a second call until 2 December. No-one from Talk Talk will take ownership of their error and I am now at my wits end and cannot engage any more. My only recourse now is to contact CISAS or the BBC (Watchdog) as it is just impossible. I'm not asking for anything special, just an ability to work from home, and care for those I need to, and to get back the service which I previously had. There is so much so more to add but that is for Talk Talk and I.
Thank you.
