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router not working again

garence
Newbie
Private Message TalkTalk
Message 3 of 3

My WiFi Hub/router is no longer providing an internet connection.  I have tried turning it off, leaving it , then turning it on but all that happens is that it flashes orange with no internet.  I have checked all the connections and have also used the re set facility, but nothing works.  I have plugged in my smart TV to check our internet connection and that works fine, so the fault is clearly with the WiFi Hub/router.  Please can you send a replacement router as you had to do in October 2022 when the previous WiFi Hub stopped working.  Thank you.  Gary

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi @garence 

 

Apologies for this.

 

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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