WiFi Is down

[Jonny99]

Two days ago my WiFi went down and was showing an amber light, I’ve conducted a line test that says there is no issues with the line. I was then told to turn the router off for 20 mins which did nothing. I’ve done a reset on the router and no change. I’ve tried multiple times to get in contact with somebody on the live chat and had no help. Most recently this morning I’ve had the chat shut down twice saying agents will be available from 8am, despite messaging past 8am. Any suggestions? 

[Chris-TalkTalk]

Hi Jonny99,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[DJI_MINI_2_SE]

@Jonny99 

Give this a try it may get you online on one device while you wait for help -

Router broken or not connecting to the internet - you can still get connected in an emergency.

https://community.talktalk.co.uk/t5/Full-Fibre/Router-broken-or-not-connecting-to-the-internet-you-c...

[fr8ys]

Hi,
You are in the staff's queue for a response, but they are not back here until tomorrow.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you