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on 06-04-2025 04:31 PM
It looks like it's my turn to have a problem
The Fast 5464 is showing the red light.
I have powered it off and on several times. No luck
Checked connection to ONT.
It has tried to show the white light but always ends with the red.
So, would it be possible to be sent a test replacement please?
Bill
on 10-04-2025 01:05 PM
No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-04-2025 01:02 PM
OK, Karl, thanks.
on 10-04-2025 12:53 PM
Hi
We have fed this back to our devices teams.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
10-04-2025 12:47 PM - edited 10-04-2025 12:51 PM
In that case, how are we going to see what's going on?
Oh, if that's temporary, OK
Bur why not turn it back on now?
on 10-04-2025 12:35 PM
Hi
Router logging was disabled in the later firmware.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
10-04-2025 12:29 PM - edited 10-04-2025 12:38 PM
Hi,
Received the Fast 5464 yesterday, thank you.
It is exactly the same as the older one, with the same version SG4K100208
It was a breeze to set it up again with the older settings.
I accepted the new passwords in the new router as they are, as they are fully random.
And I set the router, to my favourite WIFI channel
However, the router was quick to go into its older habits.
It changed it, to a lower channel, but not the dreaded channel 36.
I promptly changed it back to my favourite again, and see what it does.
On the other hand even though it was quick to return to its older habits, re channel optimization,
it was also quick in failing to have updated itself re router logging.
It is very important now to get this logging updated and visible.
Bill
on 07-04-2025 12:19 PM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 07-04-2025 12:18 PM
Thank you, Karl
Bill
on 07-04-2025 07:40 AM
Hi Billx
I'll get a router out to you.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 07-04-2025 12:11 AM
Yes, @ferguson
on 06-04-2025 06:48 PM
Have you tried a pinhole reset? Subject to that, wait for the support team to pick this up.