Router replacement probably needed
on 06-04-2025 04:31 PM
Message 12 of 12
It looks like it's my turn to have a problem
The Fast 5464 is showing the red light.
I have powered it off and on several times. No luck
Checked connection to ONT.
It has tried to show the white light but always ends with the red.
So, would it be possible to be sent a test replacement please?
Bill
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11 REPLIES 11
Thursday
Message 1 of 12
No Problem 🙂
Karl
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Thursday
Message 2 of 12
OK, Karl, thanks.
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Thursday
Message 3 of 12
Hi
We have fed this back to our devices teams.
Karl.
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Thursday - last edited Thursday
Message 4 of 12
In that case, how are we going to see what's going on?
Oh, if that's temporary, OK
Bur why not turn it back on now?
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Thursday
Message 5 of 12
Hi
Router logging was disabled in the later firmware.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Thursday - last edited Thursday
Message 6 of 12
Hi,
Received the Fast 5464 yesterday, thank you.
It is exactly the same as the older one, with the same version SG4K100208
It was a breeze to set it up again with the older settings.
I accepted the new passwords in the new router as they are, as they are fully random.
And I set the router, to my favourite WIFI channel
However, the router was quick to go into its older habits.
It changed it, to a lower channel, but not the dreaded channel 36.
I promptly changed it back to my favourite again, and see what it does.
On the other hand even though it was quick to return to its older habits, re channel optimization,
it was also quick in failing to have updated itself re router logging.
It is very important now to get this logging updated and visible.
Bill
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on 07-04-2025 12:19 PM
Message 7 of 12
You're Welcome 🙂
Regards
Karl
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on 07-04-2025 12:18 PM
Message 8 of 12
Thank you, Karl
Bill
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on 07-04-2025 07:40 AM
Message 9 of 12
Hi Billx
I'll get a router out to you.
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 07-04-2025 12:11 AM
Message 10 of 12
Yes, @ferguson
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on 06-04-2025 06:48 PM
Message 11 of 12
Have you tried a pinhole reset? Subject to that, wait for the support team to pick this up.
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