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NEED SOME HELP?

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Router replacement probably needed

Billx
Enlightened One
Private Message TalkTalk
Message 12 of 12

It looks like it's my turn to have a problem

The Fast 5464 is showing the red light.

I have powered it off and on several times. No luck

Checked connection to ONT.

It has tried to show the white light but always ends with the red.

So, would it be possible to be sent a test replacement please?

 

Bill

 

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11 REPLIES 11

Message 1 of 12

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk
Message 2 of 12

OK, Karl, thanks.

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Message 3 of 12

Hi

 

We have fed this back to our devices teams.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk
Message 4 of 12

In that case, how are we going to see what's going on?

Oh, if that's temporary, OK

Bur why not turn it back on now?

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Message 5 of 12

Hi

 

Router logging was disabled in the later firmware.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk
Message 6 of 12

Hi,

Received the Fast 5464 yesterday, thank you.

It is exactly the same as the older one, with the same version SG4K100208

 

It was a breeze to set it up again with the older settings.

I accepted the new passwords in the new router as they are, as they are fully random.

And I set the router, to my favourite WIFI channel

However, the router was quick to go into its older habits.

It changed it, to a lower channel, but not the dreaded channel 36.

I promptly changed it back to my favourite again, and see what it does.

 

On the other hand even though it was quick to return to its older habits, re channel optimization,

it was also quick in failing to have updated itself re router logging.

It is very important now to get this logging updated and visible.

 

Bill

 

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Message 7 of 12

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk
Message 8 of 12

Thank you, Karl

Bill

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Message 9 of 12

Hi Billx

 

I'll get a router out to you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 10 of 12

Yes, @ferguson 

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ferguson
Community Star
Private Message TalkTalk
Message 11 of 12

Have you tried a pinhole reset? Subject to that, wait for the support team to pick this up.

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Anonymous User