Contract change

[Anaid]

Hi, I  am trying to change contracts with Talk talk since two minths without success. At the first try an Openreach engineer came and recognised everything ( cable, router, box) are in place and nothing needed to be done. I contacted Talk talk as I am still on the imd contract and they started the procedure again. I clearly stated the openreach engineer isn't needed and yet they booked it again and I can'tseem to proceed to the new plan without it. I messaged the Service and they did not acknowledge the problem and did not answer the question why the engineer visit is needed when everything is in place already. I assume this is some sort of bug or fraud, to charge me more money for a landline and a contract that I no longer need or want. Can anyone advise what to do? Probably best to change the provider ...

[mandisa1-TT]

Looking into your account Your full fibre order is still inactive, please contact the full fibre team on the number provided above by @Gliwmaeden2. They will assist you further.

[mandisa1-TT]

Thank you so much for the support at @Gliwmaeden2 

Hi there @Anaid I will be looking into this for you.

[Gliwmaeden2]

There is sometimes a lag if you haven't refreshed the page, and you edited your post multiple times after mine came in, @Billx. 

But please leave this for the OP to follow up now, as we cannot contribute anything useful to the thread meanwhile. 

[Billx]

@Gliwmaeden2 ,

Your comment had not arrived, when I wrote mine. It has now.

[Gliwmaeden2]

@Billx, I think the essentials were covered in my reply. 

@Anaid will need to wait for a staff reply to look into why previous attempts at the new set up are failing. 

Please do clarify as asked above, @Anaid, as it will help us follow your case. We do need more detail from you.

However if it was a Full Fibre package that you tried to get installed, forum staff will not be able to help. You must contact the specialist teams as detailed in my first reply. 

[Billx]

Hi, @Anaid 

So, your last contract with TalkTalk has expired, and you are now a customer of TalkTalk on a rolling basis, the arrangement terminable with a 30-day notice. You now want a new contact, possibly with a faster connection, and possibly with a full fibre connection.

For staff to advise further, you should say what is the name of your current contract/package,

and which contract/package you intend to upgrade to.

Does it include upgrading from a part-fibre package, to a full-fibre package?

Edit: to see the possible TalkTalk packages, go here: https://www.talktalk.co.uk/legal, then click 'Small Print (19 items)' , at the bottom of the page.

Bill

[Gliwmaeden2]

Thanks for explaining, @Anaid!

A few renewals / upgrades seem to be getting stuck in the system. 

What are you trying to change from / to?

Usually you need to phone 03451 720088 or use Chat and speak to the Loyalty team to fix these up.

Anything involving Full Fibre, contact them directly on 03451 720074 but not now before Monday. Chat for Full Fibre information should be open every day.

Full details of opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Some support staff should be back on here on Monday should you wish to follow up with them.

[Anaid]

* old contract, 'imd' was a typo.

[Gliwmaeden2]

What is an IMD contract, @Anaid ?

Haven't seen this mentioned elsewhere.