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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Broadband Broken... Again - Fibre35

From the past 15 months I have now had about 11 months of total disruption... which has started again. Line Stats follow. Please fix. I'm bored of broken broadband it's just ridiculous. Should be 12Mbps up and 1Mbps down - currently not useable at th...

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Router firmware downgraded

Hello, I am writing here due to frustration dealing with the technical team over the phone. I recently upgraded my package from Fibre35 to Fibre65, my router firmware was updated to 1.08, however last night my router went down and when it restarted I...

New Fibre 150 still beneath 100 mbps

I recently upgraded to Fibre 150 but the speed cannot even reach 100 despite asking the autobot chat to run a fault finding scan. I've got a Talk Talk modem connected by WAN to a generic router which has only the TalkTalk logo. (there is no other bra...

Baz58 by Chatterbox
  • 107 Views
  • 1 replies
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Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by Chatterbox
  • 632 Views
  • 17 replies
  • 0 like

Fibre slowed to a crawl

My connection went through a spurt of disconnects on Tuesday and Wednesday and now has slowed to a crawl. It's still occasionally disconnecting too but the speed (up and down) has never gone back to normal since. I've done all of the usual checks and...

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Broadband getting slower and slower

I'm supposed to be getting a guaranteed minimum of 42mbps. Had a problem with my line (crackling) but didn't check the internet speed. An Openrech engineer found a problem down the street and corected it a couple of weeks ago. I checked my line speed...

Bumbly1 by Chatterbox
  • 646 Views
  • 19 replies
  • 0 like

Slow broadband

Good afternoon,I have a Fibre 65 contract that should guarantee a minimum speed of 54Mbps, but my internet speed seems to be around 0.4Mbps, at least ten times slower. The TalkTalk website seems to have problems running the broadband speed check, but...

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rlena by First Timer
  • 207 Views
  • 2 replies
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Download speed less than half I was getting.

My download speed has dropped to well under half, it has went from 38mb to only 11mb. I am on Fibre 65.I also have a noisy telephone landline with hissing and crackling and a very faint dialling tone. Can anyone help please.Cheers

hootrz by Team Player
  • 681 Views
  • 17 replies
  • 0 like

Broadband

I have had a Guarantee download broadband speed of 32 mbps all of sudden you dropped it to 24mbps I would like to know why still got nine months of my contact to go been with long Long time now never missed one payment been happy with service thank y...

gerry17 by First Timer
  • 223 Views
  • 3 replies
  • 0 like

Requesting new router

We’ve been advised from a recent engineer visit to request a new router as ours was purchased in 2020. We've had drops in connection and more recently, despite download speed showing as ok, the actual download comes out very slow. Please can we have ...

NatHarry by Chatterbox
  • 1270 Views
  • 27 replies
  • 2 like

Will the connection be upgraded?

Hi there. I've checked the availability and been told I can get either Fibre 35 or Fibre 65 where I am now (in South East Cornwall). This is fast enough for my purposes now, but will it be fast enough for 4K streaming in the future? Ideally I'd like ...

Wifi suddenly starts dropping out and speed to device is poor

In the last couple of weeks I've noticed a big reduction in our wifi. My phone keeps cutting out with server unreachable and the speed to device is showing as poor. My TV was also pixellated until the lady at Talktalk tried to help last night. It was...

Lymmie by Popular Poster
  • 519 Views
  • 13 replies
  • 0 like

Fibre35

I have fibre 35 - what is lowest download speed can I expect 

SuzieT by First Timer
  • 143 Views
  • 2 replies
  • 0 like

No Help from Talktalk with regard to low broadband speed

I have in the last 3 weeks contacted Talktalk to complain about my slow broadband speed ( I am only getting 10 which is far lower than the guaranteed minimum speed of 37) at least 5 times. Each time I get the same script which ends with "there is a f...

Paul2008 by First Timer
  • 362 Views
  • 6 replies
  • 0 like

Speed log

When I first signed up for talktalk I had a speed log showing daily speeds? Now I cannot find this feature? Has it been removed? My speed keeps dropping mostly (from 77mbps) to around 10-15mbps, and often down to 1mbps. I want to find out if these sp...

No internet

I’ve been having a similar issue since the 15th, I ran a connection test as my router was blinking orange, and a couple hours they said that the issue had been resolved. However, it hadn’t. So I rang customer service and they had me do a bunch of thi...

Lowest download speed

I am on a Fiber 150 broadband package.Please can someone tell me what talk talk's guaranteed lowest download speed is with Fiber 150 ?Reason I ask is because I'm thinking of having Sky Glass and Sky say I need at least 60 Mbps download speed.I have c...

Full fibre 150

Only receiving about 48mbs with an ethernet cable and 36 mbs on wi fi, well short of 150. Anybody else have the same issue ?

Shezza3 by First Timer
  • 302 Views
  • 5 replies
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Fast fibre 150 but not.

Been paying for fast fibre 150 for months and months now and I’ve only been receiving approximately 55 mbps for at least the last 7 months. Speed test acknowledges I’m not receiving what I should be but all other line tests say there is not a problem...

mboggle by Chatterbox
  • 548 Views
  • 13 replies
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Unhappy with unacceptable speed

Hi there,I have Faster Fibre, with an expected guaranteed speed of 20Mbps.That's simple, I never got to that speed, like ever.I've been a customer for 5 years, and as far as I remember it was peaking at 8Mbps from the start, but lately I'm getting a ...

Ben_O by First Timer
  • 682 Views
  • 10 replies
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Low bandwidth makes video calls/WFH a nightmare

Hi I have reached out to TalkTalk as my internet is unstable and means I often lose video when speaking to colleagues on calls. I've gone through the bot customer service which runs the diagnostics and which tells me my internet is fine, but this was...

nim99 by First Timer
  • 224 Views
  • 2 replies
  • 0 like

Fibre 900 slow wifi speed

I've just upgraded from fibre 500 to 900. With the 500 I was getting approx 500 download and 500 upload with either ethernet or WiFi. Now on the 900 I'm getting 940 download with ethernet but only 500-600 on WiFi (upload is only 109 with either conne...

Owleyking by Popular Poster
  • 810 Views
  • 16 replies
  • 0 like