Wifi to devices slowing or dropping

[Broadbandx1]

I have an issue where i noticed my devices appeared to slow/drop connection. Eg downloads would fail.  I checked the talktalk website and sure enough, there were issues showing,  Devices tab with exclamation mark. If 4 to six devices were connected, even with only 1 being actively used, the router would show all the devices and at least 3 to even all six would show an exclamation mark next to the device with "might be experiencing speed issues".  The devices that have problems constantly change and being next to the router makes no difference.  The line to the router is fast. Talktalk are pretty useless although after much chat there is a potential solution coming. I want to ask the community, have you experienced this and what do you think the issue is and the solution?

[nomfezeko-TT]

Hi there @Broadbandx1, thank you for reaching out, and I apologize for the frustration you've experienced. I understand how important it is to have reliable internet service, especially when you're sitting right next to your router.
 

It sounds like there may have been a misunderstanding regarding your issue. If you're experiencing connectivity problems while being so close to the router, suggesting range extenders or a more expensive package may not be the most appropriate solution. Typically, range extenders are used to boost signals in areas where coverage is weak, but if you're already near the router, the problem might lie elsewhere.
 

I recommend that we take a closer look at your current setup and any potential issues with the router itself. It might be helpful to check for firmware updates, interference from other devices, or even the router's configuration settings. If you could provide me with more details about the specific issues you're facing, I would be happy to assist you further and ensure we find the right solution for your needs. Thank you for your patience, and I look forward to helping you resolve this matter.

-Fez. 

[Broadbandx1]

Thanks. I am aware they don't offer wifi7. But they do offer wifi 6.  The point i was making was they sent an open reach guy who had never even heard of wifi7. How is he going to diagnose my issue if his knowledge is so limited. Talktalk webchat tried to sell me range extenders and a more expensive package as a solution.  Is this the correct solution for someone who tells you they are sitting virtually by their router.  I was not trying to get service at the bottom of my garden or at the corner shop. 

[KeithFrench]

Hi @Broadbandx1 

TalkTalk do not supply any Wi-Fi 7 equipment currently.

[Mandisa-TT]

Hi @Broadbandx1 I have gained access to your account and I do see that your issue has been escalated as you have mentioned and there is a open complaint and a call back has been booked for today between 8am to 10am. You will be contacted.

[ferguson]

OK, it will help the support team to look into this for you if make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

[Broadbandx1]

Thanks for your reply. Whilst I am no expert, I'm fairly technically savvy, can set up a router from scratch, log into router admin, understand crackling on telephone line etc etc. I've checked and an engineer has checked my line and says it is solid. He blamed my home set up (which has not changed in 10 or more years).  He changed my telephone socket ( not even for an ADSL socket in 2025!)  And when asked about wifi7 he looked at me like he had never heard of it and didn't even know there are levels of wifi.  I'm sorry but who are all these people being employed as technically support.  As I say, there is a potential test solution being actioned now after 2 weeks of issues but I don't want to say what as I want to hear from others here first.  It should not be this hard.  I've been with talktalk 16 years since they took over tiscali, and I've had my fair share of issues. I am not wanting to leave but if this is the level of support... they are going to lose me.

[ferguson]

I won't profess to be one of the "smarter people," but it is worth letting the support team here try to run tests. And an old-style fibre connection where the last part of the connection runs over copper is very fragile and flaky and many things can go wrong.

How is your connection generally i.e. as reported on your router and are things better when testing with wired devices? Have you checked that all is well on the voice side e.g. any audible noise on the line? Have you tried connecting at the test socket?

Subject to that, wait until the support team pick this up again tomorrow. 

[Broadbandx1]

Thanks for your speedy reply and offer to help.  This has already been escalated and quite frankly, even if support is trying to help, they come across as clearly clueless despite me making my issues very clear. It's like they have never seen this issue before and are trying to tell me I have a wifi coverage problem which I don't accept as 1)the router has been in the same place for 6 years. 2)I am sitting directly below the router and some devices are fine. 3)trying to sell me  range extenders or a faster new package is pure stupidity when you are not able to give me the service I am paying for.  I have had to beg/push for what I think is a reasonable solution which I think is quite frankly ridiculous as Talktalk should be the experts but have nothing to offer. To be honest it's like they don't even understand what I am saying although I have send images of screenshots showing what talktalks own "run line test" is showing me.  I would like to hear from the community what they have experienced and the solution... I am sure there are much smarter people out there.

[nambuso-TT]

Hi there @Broadbandx1. I am very sorry to hear that you are experiencing issues with your speed. I will need to run checks regarding your speed/dropping connection issue so that I can find a resolution for you. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks