Confused

[boydfish]

I am a bit confused about broadband speed, particularly on my connection. When I was offered Fibre 35 I said yes but was told I couldn't have it as my line speed would not take it (This was a few years ago). At the time I was getting average connection speeds  of around mid 20s Mbps. Last year I opted to upgrade to Fibre 35 as it was cheaper than what I was paying, so I am now on this package and still getting around the same speed for downloads. so, I am now told that I can have the blistering speed of 100 Mbps on Fibre 100 for three pounds extra per month. Even if I go down that route I believe I will still only get mid 20s Mbps, surely someone must have a comment next to my account saying something about the restriction on the line into the house!! Oh, and while I am in rant mode why do web designers think it's cool to have grey text which is hard to read?

[siphosethu-TT]

Great, let us know how it goes. Thanks

[boydfish]

Thanks, I'm a little less confused now. I've checked the state of play and, for my landline I can get Fibre to the Cabinet at present so I have registered interest for connection with Openreach, I will wait and see what happens. Apparently this get up to 75 Mbps so I should get the full 35 Mbps I am paying for and, to be frank, this will more than cover my use. 🙂

[mandisa1-TT]

Hey there @boydfish . You can also get in touch with our Beter value team on 03451720088 - Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed. While processing your upgrade to full fibre, they will advise you on guaranteed speeds obtainable to your property, when taking you through the Compliance statement. 

-Mandy

[fr8ys]

Full fibre is a different beast entirely and requires a new line to be installed to your property, so you would get the increased speed bring offered.

If you require a landline be certain to ssk for this when signing up.