Extra £5 payment

[Jo111]

Hi, confused why I'm being charged to keep and use my email address whilst I pay a monthly subscription to Talk Talk? 

Is this correct ??? 

[siphosethu-TT]

I've just checked for the account and was able to locate a disconnected account. Not sure if there's another account, please do set up your profile. 

[fr8ys]

@siphosethu-TT 

If@Jo111 has a broadband account and not a mail plus one? Its not clear from the original post if they have Broadband or were pay for Mail Plus and being transferred to Everymail.

Or have you been able to trace their account without the customer seemingly completing their profile @siphosethu-TT 

[siphosethu-TT]

Thank you @Gliwmaeden2, all that @Jo111 has to do is get in touch with every mail to unsubscribe and get back to us.                                                                                                       

[Gliwmaeden2]

@Jo111, presumably you started paying Everymail the £5.00?

There has been an issue about this going on since the summer, so did you receive a notification (in error) to set up the subscription?

Wait to hear back from staff before unsubscribing.

The normal thing over recent months has been for staff to officially complete a webform for individuals affected, in order to relink legacy email addresses to current broadband services.

However customers had to alert staff.

[siphosethu-TT]

Hi there @Jo111, please confirm if you've received any comms regarding every mail?

[fr8ys]

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.