disappointing fibre65

[Prelude]

After having endless problems trying to be upgraded to full fibre first of all being charged £2000 for installing fibre cables through our drive so that was a no no then another dept telling me that no I didnt have to pay TalkTalk paid Openreach so back to signing the upgrade then being cancelled again ,being told this time that no I wont be charged but nor will Talk Talk account the cost from Openreach.This is over a few months of endless phonecalls.Recently It was a suggestion that Fibre 65 would work.Still using the old wires from the house to cabinet then fibre connection.All done but the speed isnt what was what I was told nor on the contract info..Download speed averages about 31mbps and upload about 5.7mbps so quite disappointing.I cant justify paying £2000 for 10m's of narrow trench done by a machine to put a fibre cable then pay each month for using it.Anyone else in a simular position.

[Prelude]

I understand

[kanya-TT]

We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service

The engineer is unlikely to need access to your property, so you don't need to be home and if this is confirmed as a fault in the network by the engineer won't be charged.

If the engineer can't find an issue in the network, they may need access to your home to complete further checks, they will try to call and arrange this on the contact number you have provided.

If they can't reach you, don't worry, you will receive a text from us to arrange for an appointed engineer to visit your home.

Please note that terms and conditions for an appointed engineer differ so please pay attention to this if your engineer type changes.

Do you understand this information?

Kanya

[Prelude]

last year.I have had endless contact with TalkTalk all through this year.I appreciate the wires are old.I applied for full fibre but was going to be charged £2000 for the work to be installed so I cancelled then I was told I wont have to pay so I signed again the contarct for FF...but this time TalkTalk cancelled it and said theyre not paying as its above their budget..Then One agent suggested partfibre.So here we are...The cabinet Is way up the road so the old cables still have a way to come .Even the junction box in the house is old aswell as you can see from the photos.Open reach has never updated them.

[kanya-TT]

When did you start noticing this problem @Prelude. 

Kanya

[Prelude]

206

[kanya-TT]

Can you kindly confirm the last three digits of your mobile number, last 3 only. 

Kanya

[Prelude]

ok

[kanya-TT]

We've run a test on your line which has identified a line fault that requires a supplier escalation to resolve.

Typically these escalations involve an engineer conducting checks on the supplier network, though occasionally they may need to visit your premises. I’ll need to confirm some information with you before I go ahead and arrange the escalation.

Kanya

[Prelude]

 

[Prelude]

yes the new router you sent and the filters 

 

[kanya-TT]

Just to confirm, you still have the router we sent from TalkTalk connected right? 

Kanya

[kanya-TT]

Just to confirm, you still have the router we sent from TalkTalk connected right? 

Kanya

[kanya-TT]

Thank you for that clarity. Well on my end it would appear you have serious stability issues as shown on my indicators but we yet to find the cause.

Please wait whilst we continue check for now a Lynk. 

Kanya

[Prelude]

Its a bungalow The tests are done right infront of the router which is in the living room.It makes no difference which room we are in even in the garden.If I answer the telephone the internet will drop completely.Even getting the dialing tone on the lanline telephone the internet will drop and the routet starts flashing.We have had one day of 40mbps since changing to fibre 65 all the other times its been around 20-31 mbps and upload is around 3mbps.

[kanya-TT]

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Kanya

[Prelude]

 

 slow speed

[kanya-TT]

Thank you very much. Are still experiencing slow speeds today or dropping internet? 

Kanya

[Prelude]

Yes I am at home at the moment.Also no I dont have any emergency equipment pendant alarms or anything like that nor am I vulnerable or have special needs I also have a mobile phone that is working so that I can call the emergency services Thank you

[kanya-TT]

Our apologies again, are you at home at the moment so that we can get started. Kanya

[Prelude]

ok you can but try