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FIbre Support

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Sagemcom FAST 5464-1.T4 Intermittent Dropping

storks
First Timer
Private Message TalkTalk

on ‎24-01-2026 12:35 PM

Message 4 of 4

Yesterday the router started to drop the internet connection regularly and the speed test showed 17mbps upload on a Fibre65 service. I spent an hour on the phone to a Talktalk technician but this did not resolve anything other than me moving the router 2 feet.

I also tried to use the ethernet connection to isolate the wifi but the ethernet was not recognised by my laptop. 

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3 REPLIES 3

amahle-TT
Support Team
Staff
Private Message
In response to siphosethu-TT

on ‎26-01-2026 03:10 PM

Message 1 of 4

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2

 

 

 

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siphosethu-TT
Support Team
Staff
Private Message

on ‎26-01-2026 07:04 AM

Message 2 of 4

Hi there @storks, please confirm if you are currently at home so we can have this looked into. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎24-01-2026 12:47 PM

Message 3 of 4

When this happens, what is the state of light on the front of your Wi-Fi Hub 2?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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