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FIbre Support

Get expert support with your Fibre connection.

Sagemcom FAST 5464-1.T4 Intermittent Dropping

storks
First Timer
Private Message TalkTalk

on ‎24-01-2026 12:35 PM

Message 4 of 4

Yesterday the router started to drop the internet connection regularly and the speed test showed 17mbps upload on a Fibre65 service. I spent an hour on the phone to a Talktalk technician but this did not resolve anything other than me moving the router 2 feet.

I also tried to use the ethernet connection to isolate the wifi but the ethernet was not recognised by my laptop. 

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3 REPLIES 3

amahle-TT
Support Team
Staff
Private Message
In response to siphosethu-TT

on ‎26-01-2026 03:10 PM

Message 1 of 4

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2

 

 

 

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siphosethu-TT
Support Team
Staff
Private Message

on ‎26-01-2026 07:04 AM

Message 2 of 4

Hi there @storks, please confirm if you are currently at home so we can have this looked into. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎24-01-2026 12:47 PM

Message 3 of 4

When this happens, what is the state of light on the front of your Wi-Fi Hub 2?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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