Varying speeds

[sajid]

Hi can someone look into my Fttc speed please? As my speeds are varying both for upload and download, from 73mb back to 55mb and upload from 16mb to 12mb (sync speeds).

Plugged into master nte5c mk4 socket no internal wiring and using a talktalk wifi hub black Huawei Dg8041w

From looking at line stats it looks as if DLM is testing 3db profiles but it's reducing upload speeds, is there a line fault present?

[Mandisa-TT]

Great! I have sent you a private message to confirm your contact details, please refer to your Private Message and confirm your details.

[sajid]

Hi yes I'm home now, please proceed.

[Mandisa-TT]

Not a problem, are you at home to be able to proceed?

[sajid]

Hi please run the checks as my upload speed has dropped as well, looking at the router stats it's based on the sync speed and not wireless speed.

[Mandisa-TT]

Hi @sajid we will need to run checks on your line, can you confirm if you are still experiencing issue?

[sajid]

Hi I'm running android 14 and all other phones are samsung android 14.

[amahle-TT]

Do you know the type of Operating System is in use on your Smartphone?

iPhone or iPad (iOS or iPadOS)

Android OS

Windows Mobile OS

Blackberry OS

Other OS

[sajid]

We all use our phones mainly and games consoles, I'm currently using a Samsung A06 phone, problems affect the whole connection.

[amahle-TT]

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

[sajid]

Hi it's not the wifi disconnecting it's the broadband connection itself as I monitor the router stats, the WiFi seems fine around the house I also have a WiFi booster in place (TP-link)

[amahle-TT]

Okay noted, please confirm if that issue with your speeds and disconnecting occurs in every area of the house or I certain parts.

I need to establish if the problem is a general WiFi or Broadband issue, or if it's potentially a coverage issue. If the problem only occurs in places that may be further from the router, or are blocked by walls, doors or windows, then it's likely the issue is related to the WiFi signal not being strong enough where you experience the problem.

[sajid]

Hi the wifi seems ok, it's mainly the sync speeds at what the router syns at varies as well as the upload speeds.

[amahle-TT]

Thank you, does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

[sajid]

Nope, nothing like that, you can go ahead with the test, Thanks

[amahle-TT]

I am about to start a line test, but I need to confirm few things first. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[sajid]

There might be a slight slow down here and there but the disconnections either happen on a night or during the day, it's not constant drop outs just here and there, is there any faults present on a line test?

[amahle-TT]

just to confirm, you are experiencing slow speeds or dropping in connection? have the speeds been consistently slow?

[sajid]

Hi yes I'm messaging from home thanks.

[amahle-TT]

Hi there @sajid, thank you for reaching out. I will look into this for you. Please confirm you are messaging us from home.