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FIbre Support

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Eero 6 5GHz using ch 140+ which is not compatible with most of my devices

JohnT—-
Newbie
Private Message TalkTalk

3 hours ago

Message 3 of 3

Hello, 

My Eero 6 keeps selecting 5GHz at ch 140 or higher which is not compatible with most of my devices. This results in 2.4GHz being completely overloaded. How has this been fixed for other customers and please could the fix also be applied to me too?

Thank you. 

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2 REPLIES 2

JohnT—-
Newbie
Private Message TalkTalk
In response to KeithFrench

2 hours ago

Message 1 of 3

That’s done now, thank you Keith. 

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KeithFrench
Community Star
Private Message TalkTalk

3 hours ago

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and apply it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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