Router Connection Problems Last week or so

[JaceyBoy]

Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devices.

[Mandisa-TT]

If you experience the issue again, get back to us and we will be able to assist you further.

[JaceyBoy]

Never had this before, I come on here before and tell them its faulty as Ive run my own diagnostics and know when its a router fault or equipment, its working okay right now but cant say it will stay like that.

[Mandisa-TT]

To determine if it is a router issue and if it is then a new router will be order for you. However, if you need a router without the fault being detected, I will be able to order one for you and you will be required to pay for the equipment.

[JaceyBoy]

What checks do you want to do?

[Mandisa-TT]

I completely understand, we will need to run checks and if it is a router issue, we will be able to place an order for you. 

[JaceyBoy]

I will monitor is over the next few days but I have had this problem a few years back and it was the router and only a new one solved the problem!

[Mandisa-TT]

I understand that it was experiencing issues earlier, and it's good to hear that the connection has improved since the factory reset.
 

However, please note that we are unable to run checks or diagnose any potential problems if you're not currently experiencing the issue. If you encounter any difficulties again in the future, please reach out to us, and we’ll be happy to assist you further.

[JaceyBoy]

The Ring camera was playing up but this was down to Ring today, we have been struggling with connection last week with devices, its better now since ive factory reset but dont know how long it will last.

[Mandisa-TT]

Thank you for confirming, you have advise that you are struggling to connect to cameras and other devices, do you get a security warning or an error message? 

[JaceyBoy]

No I am not

[Mandisa-TT]

Are you experiencing dropping connection on your line?

[JaceyBoy]

Its been on and off,  am currently connected after rebooting the router twice.

[Mandisa-TT]

Just to confirm you are unable to access the internet on those devices. 

[JaceyBoy]

Yes had no issues before, but the last few days the router has struggled, devices like my laptop have not been able to connect, so I did a factory reset whch would not work via the reset button on the back, I had to connect via ethernet and after second attempt it worked.

[Mandisa-TT]

Great! You have advised that you are unable to connect to other devices, can you confirm if it was devices that you were able to connect with before?

[JaceyBoy]

Yes I am

[Mandisa-TT]

Thank you so much @KeithFrench for your help.
Hi @JaceyBoy I will be able to run checks on your line, are you at home to be able to proceed.

 

[KeithFrench]

OK, that's fine. I did ask TalkTalk to investigate this for you, as promised, so please wait for them to respond now.

[JaceyBoy]

Yes I have

[KeithFrench]

Have you checked, though?