Replacement router, no Internet

[Billy57]

No Internet for 5 days.

Talktalk techs tried all possible checks. New router connections checked. Router is trying to connect but always fails.

[Mandisa-TT]

Hi @Billy57 let us know if you still need assistance.

[KeithFrench]

Hi @Billy57 

Which make/model of router do you have & what is your package:-

1. Original broadband over ADSL
2. Fibre to the cabinet with copper wires to the house
3. Full fibre. If this is the case, who installed the Full Fibre, Openreach or CityFibre?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.