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FIbre Support

Get expert support with your Fibre connection.

Instalation of Fibre 35

abkim
First Timer
Private Message TalkTalk

7 hours ago

Message 6 of 6

On Tuesday this week I received mu 'Hub' for this service and connected it as instructed.

I can not now get any Freeview or Live stations.  Should I also have a new Router or do I need to retain my Freeview box. 

If so, then I have nothing to return in the envelope provided !

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to abkim

6 hours ago

Message 1 of 6

Hi

 

You will need a router, the TV Hub is just a TV box.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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abkim
First Timer
Private Message TalkTalk
In response to abkim

6 hours ago

Message 2 of 6

Do I not need a new Router or one at all now I have the Hub ?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to abkim

6 hours ago

Message 3 of 6

Hi

 

If you have the aerial direct to the TV and there are no freeview channels showing on the TV directly, then there could be a problem with your aerial or the transmitter in your area.

 

With the recent storms, this could affect your aerial alignment.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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abkim
First Timer
Private Message TalkTalk

6 hours ago

Message 4 of 6

My TV hub is attached to the TV by an HDMI port and the Aerial direct to the TV.

I have no Freeview channels and no live stations. My freeview box is disconnected.

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Karl-TalkTalk
Support Team
Staff
Private Message

7 hours ago

Message 5 of 6

Hi

 

Are you referring to a TV Hub ?

 

If you connect your aerial direct to your TV, can this receive freeview channels ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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