Plan renewal

[charlie-golf]

On the due date for renewal, 21/01/25, I ticked Ts & Cs and then entered 'Click here to order'.  Another window came up which was ambiguous but I think meant I could cancel so I ignored it.

I have had no communication since and it does not show in My Account which merely shows the contract has expired and offers renewal at £3 pm higher than the email.

If I reorder I may find I have 2 contacts, how do I find out if the renewal has been accepted?

[Divsec]

Hi @charlie-golf exactly what I've done, don't forget calls to fellow TT landline customers should be free!

[charlie-golf]

No, since the renewal had already gone through there did not seem to be much chance.  But I will cancel the free calls option, which was on a discount at £8 and is now £16, and use the unlimited free calls on my £5 a month Lebara mobile a/c

[Divsec]

Ah well done glad that worked for you. Did you succeed in winning an extra discount?

[charlie-golf]

Thank you Divsec, I got through remarkably quickly and it was confirmed that the a/c had been renewed.  How it can take 10 days for TT to email confirmation I don't know, unless the Civil Service has taken over TT!

[Divsec]

Hi @charlie-golf I'd contact 0345 172 0088, ask them to look at your account, then convince them that they really can give you a much better price. Also keep an eye on any boosts you may have, discounts on them may also be running out!