Plan renewal
on 24-01-2025 11:54 AM
Message 6 of 6
On the due date for renewal, 21/01/25, I ticked Ts & Cs and then entered 'Click here to order'. Another window came up which was ambiguous but I think meant I could cancel so I ignored it.
I have had no communication since and it does not show in My Account which merely shows the contract has expired and offers renewal at £3 pm higher than the email.
If I reorder I may find I have 2 contacts, how do I find out if the renewal has been accepted?
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5 REPLIES 5
on 24-01-2025 05:33 PM
Message 1 of 6
Hi @charlie-golf exactly what I've done, don't forget calls to fellow TT landline customers should be free!
I don't work here and all my opinions are my own.
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on 24-01-2025 05:31 PM
Message 2 of 6
No, since the renewal had already gone through there did not seem to be much chance. But I will cancel the free calls option, which was on a discount at £8 and is now £16, and use the unlimited free calls on my £5 a month Lebara mobile a/c
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on 24-01-2025 04:58 PM
Message 3 of 6
Ah well done glad that worked for you. Did you succeed in winning an extra discount?
I don't work here and all my opinions are my own.
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on 24-01-2025 04:56 PM
Message 4 of 6
Thank you Divsec, I got through remarkably quickly and it was confirmed that the a/c had been renewed. How it can take 10 days for TT to email confirmation I don't know, unless the Civil Service has taken over TT!
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on 24-01-2025 12:09 PM
Message 5 of 6
Hi @charlie-golf I'd contact 0345 172 0088, ask them to look at your account, then convince them that they really can give you a much better price. Also keep an eye on any boosts you may have, discounts on them may also be running out!
I don't work here and all my opinions are my own.
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