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FIbre Support

Get expert support with your Fibre connection.

HERE WE GO AGAIN! Not getting what I pay for.

UITACOOM
Team Player
Private Message
Message 4 of 4

Internet is intermittent. 
Alexa is acting like we're strangers!
Router light is always on but no connection.
When on, great in one room but very poor in another (usually both great).
Nothing changed this end at all!
Tested line, they see there's a problem but text me to goto talktalk.co.uk/techhelp and communicate with a bot (digital assistant Sara!).
Trying to fix a dish washer as well so can't be doing with this around and around in circles (been there done that many times).

Would appreciate real human help!

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3 REPLIES 3

Message 1 of 4

Hi @UITACOOM 

 

Have you tried powering down the router for a full 30 minutes? This will clear the current session.

 

How long have you had your current router?

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Message 2 of 4

Just wi-fi so far. Seems like the reach has become limited.

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

Tests are clear, no issues stand out.  Are you seeing the drops from wired devices or just Wi-Fi devices ?

 

Thanks  

Karl. 

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