Fibre65 digital voice adaptor

[geemain]

Hi, 

Was recently upgraded to the fibre65 service and currently use the black sagemcomm router with the phone connected to the back. I'd like to replace the router with the eero mesh kit, looking online it looks like I will need a digital voice adaptor. Is it possible to order one of these from talktalk or will I need to buy one myself?

[Chris-TalkTalk]

Hi geemain,

Sorry, I can't see the answers to the security questions so I've PM'd you another link

Chris

[geemain]

Hi Chris,

Sorry it's taken a while but just confirmed the details in the PM.

[Chris-TalkTalk]

Hi geemain,

I've sent you a PM to confirm some details 

Thanks

Chris

[Chris-TalkTalk]

No problem 🙂

[geemain]

Thanks Chris, really appreciate your help.

[Chris-TalkTalk]

OK, I'll find out if the DVA will work with your service and get back to you (it will probably be tomorrow now)

Chris

[geemain]

Yeah it works fine at the moment. 

[Chris-TalkTalk]

OK thanks, and does the telephone service currently work OK?

Chris

[geemain]

hi Chris, it was a replacement for the standard broadband and phone line so I have the phone connected to the rear voice port on the sagemcomm router. Assume that would suggest voip?

[Chris-TalkTalk]

Hi geemain,

Is your package with VoIP or data only?

Chris

[geemain]

Thanks Michelle. I have already purchased the eero devices from Amazon so I have been using those along with the original router. If I was to buy the digital voice adaptor from amazon as well would I be able to use it with the fibre65 service I have?

[Michelle-TalkTalk]

Hello,

Thanks for your post. We only offer the eero and digital voice adapters on certain packages. If you contact our Loyalty Team directly then they may be able to look into this for you and offer you a deal/upgrade which would include this equipment.

Thanks

Michelle