FIbre Support

AJK85 · ‎23-02-2025

Can i have a free router upgrade, have been a customer over 25 years and using my current router for the past 7 years. I have been experiencing intermittent connection problems and new devices have been unable to join my network

Debbie-TalkTalk · ‎27-02-2025

Hi @AJK85

Thanks for updating your Community Profile.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Debbie

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AJK85 · ‎26-02-2025

Profile information requested has been updated

Karl-TalkTalk · ‎24-02-2025

Hi AJK85

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎23-02-2025

Which make/model of router do you have?

Keith
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Router upgrade