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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Internet constantly dropping

Hello, my internet has been constantly dropping since Tuesday 13 Feb. If I'm lucky, the internet would stay on for a couple of hours, but other times it'd drop every few seconds. It does usually come back on fairly quickly (within a minute or so) but...

bryanng1 by First Timer
  • 9 replies
  • 0 like

Broadband connection dropping

Hi support, I have been experiencing my broadband dropping throughout the day over the last few weeks (since middle January 2024). I have run a talktalk "run a healthcheck" from my TalkTalk MyAccount login and it came back as OK. It has already occur...

akoumi by Chat Champion
  • 31 replies
  • 0 like

Intermittent Wifi

In the last couple of week my Wifi keeps cutting out, both myself and my partner work from home. The first year it was great but just lately its got really bad and is affecting all devises that require internet (laptops/Alexa/TV anything that require...

Low bandwidth makes video calls/WFH a nightmare

Hi I have reached out to TalkTalk as my internet is unstable and means I often lose video when speaking to colleagues on calls. I've gone through the bot customer service which runs the diagnostics and which tells me my internet is fine, but this was...

nim99 by First Timer
  • 2 replies
  • 0 like

Disconnections since 25th January

Hey,Firstly - I'm having to use the account holders community account to start this thread as you seem to have deleted mine even though I can see my posts. So I'm not the account holder, just the one who sorts the tech issues in the house. The setup....

Franco_B by Conversation Starter
  • 82 replies
  • 0 like

Gradual slowing of BB Speed

I have 'Fibre to the cabinet' and it usually works OK. I have noticed over the last few days that the line speed is gradually slowing. When this has happened before, resetting the router has cured it, but not now. In previous months, I've had the cab...

flipper1 by Popular Poster
  • 11 replies
  • 1 like

Constant packet loss

Hi, I started noticing packet loss during Zoom calls, and I have been able to pinpoint the problem to the first hop after my router ( with 1.5% packet loss. I have 0% packet loss to my router. The TalkTalk connection check says my line i...

Very windy last few days-and frequent drop outs?

As above, this has been happening over the last three days or so and I'm not sure if that's acceptable or not.I've done a test and the results suggest there may be some sort of problem. I don't believe it's inside as everything was working fine until...

System reset due to kernel panic

Hi My Talk talk router keeps rebooting every few hours and has done for the past year or more. I've never really investigated it myself. When I look in the router logs when it reboots it comes up with the error: Error][Alarm-Log] AlarmID:104001,Alarm...

zedhower by Chatterbox
  • 17 replies
  • 0 like

High latency issues with FTTP 1GIG Internet

Hello fellow TalkTalk users and forum members,I'm reaching out for advice and assistance regarding a significant issue I'm facing on my TalkTalk's internet service.On January 18, 2024, around 00:20, my internet connection went down for about 1 hour a...

TheNewb by Chatterbox
  • 9 replies
  • 0 like

Replacement Router Required

Hi Talk Talk, how do I go about obtaining a replacement router? I have had speed issues and connection dropping out for many months now. Have previously talked with an agent who confirmed that periods of the router dropping out for 5 minutes is norma...

Need new modem

Hi over the last 2 weeks my modem keeps dropping out and losing connection randomly. The last 2 days it's been dropping out every 10 to an hour and now nothing. Trying to speak to a human is impossible the automated voice keeps telling me to check on...

Router help

Hi I have a really old huawei hg633 router which is giving me many problems no range while in the same room also the wireless randomly disconnects every 10 minutes. Can you please send me a replacement router. Regards

drifto by Chatterbox
  • 7 replies
  • 0 like

Replacement router required

Been having regular drop outs where internet goes down, router flashes and sometimes comes back up on its own other times it needs turning off and on again. Is it time to get a replacement router?

Slow speed and bad connection - need update on fault

Hello. Recently my internet speed has been very slow and there have been problems with the connection. I went on to the connection test and it said if found a problem (reference number REP-13876452) and that an engineer would be sent to the exchange....


Hi all My router keeps getting stupidly hot to touch and I have to turn it off and back on again once it's cooled down. I've not been able to connect my laptop to it for quite a few days and guess it maybe need to replaced - I work from home 5 days a...

100% packet loss

Hi I'm having problems with my internet my Xbox shows 100% packet loss when I do a speed and statistics test. I have a family with Xboxes who are on talktalk and are also having the exact same problem, if I take my Xbox to my brother's mum Xbox shows...

Deanr86 by First Timer
  • 2 replies
  • 0 like

60 minutes minimum every time

Not long ago I made two separate calls of over an hour, freezing my butt off, due to the room with the router having no heating! Going around the houses we decided to go with the engineer call out route. Obviously I had to agree to the £75 call out f...

UITA23! by Popular Poster
  • 12 replies
  • 0 like

Intermittent Connection - Nobody is Listening

Hi, this is my first post here and I don’t know where to begin! Basically, I have had a red light on the internet light since Saturday morning (6th January). The connection works for a bit then every 20 minutes or so, both the broadband and internet ...

Ginaaar7 by Participant
  • 34 replies
  • 0 like

Poor connection

Internet is disconnecting around once a week for 1hr+ before coming back online, download speeds also seem to be fluctuating a lot aswell. please help thanks

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

traceroute.png Packet loss today.png speed today.png speed last 7 days.PNG
Ssmith46 by Participant
  • 33 replies
  • 0 like

Broadband dropout & speed reduction

Hi - We have been having short (2 - 3 minute) broadband interruptions for a while now and the internet speed is also below the guaranteed level although still usable. Connection test says there could be a line fault but line test says unable to ident...

SoF00 by Team Player
  • 30 replies
  • 0 like

Fibre speed has now dropped to 11 Mb/sec

The service to my home is via an overhead cable. The service fails every couple of years and OpenReach visit to perform a poor quality fix. My recollection is that OpenReach last visited about two years ago and applied a fix that they described as "t...