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on 07-05-2024 02:39 PM
I have been having issues with my talktalk WiFi hub since early this morning where it will regularly drop connection and flash orange.
I have done multiple line checks which state there are no issues or faults found.
I have done multiple speed tests, most come back with 66mbs apart from when the HUB disconnects
None of the speed tests have managed to complete with devices beyond the router.
I have done two lengthy restarts of the router, both times the router was off for 20+ minutes.
My latest connection test has ran into an error.
on 14-05-2024 07:15 AM
Hi Exit35
I'm so glad to hear this 🙂
If you do experience any further issues then please let us know.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks
on 13-05-2024 05:44 PM
I received the router on Friday evening and got around to switching it his morning, no disconnections or lost connections so far, it seems to have fixed the issue.
Thanks for the assistance.
on 10-05-2024 08:43 AM
Good morning,
How are you getting on?
Thanks
Michelle
on 08-05-2024 07:12 AM
Hi Exit35
Thank you 🙂
Debbie
on 08-05-2024 07:08 AM
Will do, thank you!
on 08-05-2024 07:07 AM
Hi Exit35
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 08-05-2024 07:04 AM
Hi Exit35
Yes of course, I will order this for you now 🙂
on 08-05-2024 07:00 AM
Morning, I'm still using the original router and I don't have a spare one to try. The issues are still ongoing. Would you be able to send a new one?
on 08-05-2024 06:53 AM
Hi Exit35
Have we recently sent you a new router for testing so we can rule this out?
on 07-05-2024 04:00 PM
To be honest we stopped using the landline phone when we were meant to upgrade to full fibre, but the open world engineer didn't show up and we cancelled the order. Since then we have stuck with a house mobile instead.
I have plugged a landline phone into the socket and we still get a dial tone when the router light flashes orange.
on 07-05-2024 03:36 PM
Hi Exit35,
Thanks for updating your profile. I can see that there have been a lot of disconnections today. Are you experiencing any problems with your telephone service, is there a dial tone? Is there any noise on the line?
Chris
Chris, Community Team
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on 07-05-2024 02:51 PM
All done, thanks.
on 07-05-2024 02:43 PM
Hi Exit35
I'm sorry to hear this.
Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie