The current issue:
For at least the last 3 weeks my internet connection has been dropping for about 45 mins in the early hours of Monday. Latest incident: this morning, 9 December, 00:15-01:00.
The cut-off is becoming regular and predictable.
During down-time: I can connect as admin to the router by wired and wi-fi means. Router settings show that there is an internet connection; nevertheless all devices connected to the router simultaneously lose access to the internet. Rebooting the router by various soft/hard means makes no difference. Connection is reinstated at 01:00 am whatever I do in the downtime.
I have made no changes to the equipment at the premises (wiring, extensions, etc); nor to router settings; nor to preferences available via My Account online (all options under "Homesafe" are set to "off").
What's going on?
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The Moan:
Despite the TalkTalk Community post algorithm yielding "no similar posts" I do know this issue is being experienced by other users. I can't speak for them, but I expect a reliable connection, not one that reliably disconnects at a known time every week.
This is a third serious TalkTalk service issue I've encountered in under two years, since upgrading to Fibre 65 in 2023. As documented in my previous posts, I've experienced: loss of land-line for several weeks due to a misconnection at a street cabinet (eventually fixed but uncompensated); persistent noise on the land-line affecting family care calls (fixed on second attempt).
The time spent dealing with all such issues is a pain, especially since it is known to all parties, all along, that the provider has to provide what they promise, eventually.
I'm recently out of contract, my bills have gone up, but my service has worsened. If the current regular internet disconnects are part of my service package now, it would be decent of TalkTalk to inform me of that, so that I can make an informed decision about whether to continue with them, or seek another provider.
