New router needed

[NewUser86]

My Sagemcom-FAST5364 router is constantly dropping connections. Speed tests when it works is ok but then connection drops. I've had the router for around 4 years or so. Please may I get a new one?

I don't know how else to ask. The chat bot just went around in circles then ignored me.

[Debbie-TalkTalk]

Hi @NewUser86 

Thanks for updating your Community Profile 🙂

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

[NewUser86]

Thanks I've added that information to my profile

[Debbie-TalkTalk]

HI @NewUser86 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Divsec]

Hi @NewUser86 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info