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FIbre Support

Get expert support with your Fibre connection.

New router needed

NewUser86
First Timer
Private Message TalkTalk

on ‎15-04-2025 08:19 PM

Message 5 of 5

My Sagemcom-FAST5364 router is constantly dropping connections. Speed tests when it works is ok but then connection drops. I've had the router for around 4 years or so. Please may I get a new one?

 

I don't know how else to ask. The chat bot just went around in circles then ignored me.

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to NewUser86

on ‎17-04-2025 08:30 AM

Message 1 of 5

Hi @NewUser86 

 

Thanks for updating your Community Profile 🙂

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the new router.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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NewUser86
First Timer
Private Message TalkTalk

on ‎17-04-2025 08:23 AM

Message 2 of 5

Thanks I've added that information to my profile

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-04-2025 07:49 AM

Message 3 of 5

HI @NewUser86 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Divsec
Community Star
Private Message TalkTalk

on ‎15-04-2025 09:04 PM

Message 4 of 5

Hi @NewUser86 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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