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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Slow speeds

Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum

Siannn by First Timer
  • 33 Views
  • 1 replies
  • 0 like

Fibre 65 constantly dropping signal

I joined TalkTalk in March this year and have had consistent issues with internet dropping connection multiple times a day. Some devices such as my printer and smart meter constantly need re-setting. Also as I work from home my connection is so poor ...

Ronnie66 by Chatterbox
  • 324 Views
  • 15 replies
  • 0 like

New Eero WiFi Not Functioning Properly

Hello, we have just upgraded to eero for the full fibre experience after a door salesman came to us and we were recommended this to “improve” Wi-fi coverage in our house. We are seeing several issues:1. Coverage in the bedroom furthest from the route...

Connection Drops and Slow Speeds

For the last few days I have had issues with complete loss of internet connection (router flashing amber) and slow speeds, the speeds i am getting to all devices are almost half of what i usually get / what i am supposed to be getting as per my contr...

amiiegee by Participant
  • 385 Views
  • 26 replies
  • 0 like

Engineer has been out, but issues persist

I am getting sick of these connection issues and slow speeds that I have been experiencing for months. So much so that I am now contemplating going with another provider. The internet test says I still have an open fault and to contact the team yet t...

HeyDes by Chatterbox
  • 281 Views
  • 11 replies
  • 0 like

Router WiFi issues. Only works briefly after resetting.

I have contacted support via Live Chat a number of times regarding our slow WiFi network speed and intermittent connection. We have run through all troubleshooting steps each time and determined the speed is ok going to the router, but with poor WiFi...

Huwaei HG633 Router needs reboot once a week

I have a TP-Link mesh system (main pod cabled to router) so WIFI turned off on the router as we use the pods around the house instead. Had this in place since 2019 with no issues. I also keep the pods up to date with firmware releases from tplink. I ...

Fibre 65 Internet keep going off.

My internet keeps going off intermittently for a few months now,i wasn,t so bothered until i got cameras inside and outside the house i had a live chat on Saturday and they said to reset my router and monitor the situation it,s gone off the 24,25, an...

Max2021 by Sightseer
  • 555 Views
  • 21 replies
  • 0 like

Router firmware level

I won't bore you with the problems but basically my WiFi extender keeps being disconnected from the router. I read on here a discussion regarding the firmware version of the router and use of WiFi extenders.How do I find out the version and/or how do...

des09 by Problem Solver
  • 403 Views
  • 7 replies
  • 0 like

Disconnection sometimes full and sometimes just WiFi

I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on ...

jimmymumu by Super Duper Contributor
  • 379 Views
  • 18 replies
  • 0 like

Random Internet Dropouts

I've been working from home for the past 6 weeks, and I've started to notice random internet dropouts and it's starting to happen more frequently. I've had 3 this week already. I have contacted TalkTalk support yesterday regarding the issue, they res...

Very low upload speeds

Hello, I have the Fibre package (76mbps download and 20mbps upload) and for the past few days my upload speeds are very bad.Download speed seems ok around 70mbps but upload speed is below 1mbps ( 0.2mbps actually). My router is getting 80mbps downloa...

Screenshot 2024-08-18 172853.png
MariusS by Sightseer
  • 371 Views
  • 9 replies
  • 0 like

WiFi hub IPhone Bug

So I think we have established that this No Internet Connection is a problem with the Sagemcom routers themselves

WiFi IPhone issues

Any one else’s IPhone disconnecting from there WIFI Intermittently? Mine does for about 20 minutes there reconnects. This happens about 3 times daily. I’m on IPHONE 14

No Erro supplied with full fibre

I was informd that Eero mesh would be supplied when I signed up to full fibre. However, the traditional router was suppled. As I have the line coming in through the upper part of the house, I have many weak spots downstairs. How can I obtain the mesh...

Ontherun by Popular Poster
  • 368 Views
  • 5 replies
  • 0 like

Wi-Fi Optimisation

Hi. I realise that Wi-Fi Optimisation can't be switched off now, but it is causing me problems. Tonight for example, as would be expected on a Sunday night, all the Wi-Fi channels on the 2.4 ghz band are quite congested. Unfortunately my TV in the lo...

Devices disconnect and TV box cannot detect wifi

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops ou...

AlexM66 by First Timer
  • 1301 Views
  • 22 replies
  • 0 like

Internet cutting out on random days at midnight

Hi, For the last 2 months on random days I’ve been experiencing problems with my internet dropping out for a few hours at midnight. Router say it’s still connected, WiFi works fine although my iPhone says there’s no internet connection during that ti...

mdudzk by First Timer
  • 350 Views
  • 3 replies
  • 0 like

reduce download speed and upload speed this was done coming years

Not happy with the speed i'm getting at B10 I have tried everthing on my side, from changing computer, laptop, mobile still the same speed at 55mb and 12mb upload. with a new Internet cable RJ45 still same issue. Use to get 70mb and 18-20 upload spee...

techmind by Conversation Starter
  • 1138 Views
  • 17 replies
  • 0 like

Connected without internet

Help! My phone keeps disconnecting from WiFi saying 'connected without Internet'. I've followed all steps from Samsung who advise me that the issue is not with the mobile (it has been thoroughly checked and works on all other wifi - however to make s...

Amy449 by Participant
  • 2305 Views
  • 34 replies
  • 1 like

Streaming interference on full fibre

Hi. We recently moved to full fibre (FFTP). It generally works OK, but when I stream TV on my old laptop (2008 build, Windows 10) I get a sort of electronic interference sound every now and then. Does anyone know a way to sort this out please? Is it ...

ttrps by Whizz Kid
  • 1162 Views
  • 16 replies
  • 0 like