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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Replacement Fast-5364 frequently dropping 2.4 GHz

I have three questions please regarding my FAST-5364 router, which frequently drops the 2.4GHz band. For those interested I include details afterwards.1) I've read in this community about 'Wi-Fi optimisation being turned off', and it solving issues. ...

Difficulties so far

Fairly new TalkTalk customer. Service went live on 25th April 2024. Fibre 150 package. Router is Sagemcom-FAST5464. Previously with BT in this house for the last 2 years. Had absolutely none of the issues we're facing now. Issue 1: (Probably the most...

Resolved! Is it possible that you could reset my DLM with G-Fast please?

This weekend, had problems with my router plus problems with my electric, couldn’t get through to Call Centre so I ditched my Talk Talk router and bought myself a eero6. Before the problems this weekend, router does not work anymore. Cannot connect t...

prescol by Wise Owl
  • 5 replies
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Resolved! Line check doesn’t recognise eero

I bought a TalkTalk powered eero from CEX, all working fine but line checks didn’t recognise the device last night when I was having an Internet outage. is this normal? also my Talk Talk router wasn’t working last night it couldn’t get connection.. i...

prescol by Wise Owl
  • 5 replies
  • 0 like

Eero drop outs, no signal in part of the house

Hi day two of the Talk Talk experience after years with BT. Did the switch to move to full fibre however living in a townhouse with the eero on the middle floor means no signal for the top floor at the other end of the house - only two rooms on each ...

Kacey by Sightseer
  • 9 replies
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Sagemcom Fast Router

My TalkTalk router has been rock-solid until firmware 174 which has brought with it some quirks such as; My Volvo just refuses to connect to both my own and my mums Sagemcom router, but will happily connect to my brothers TalkTalk supplied Eero. My i...

Fibre 65, regular disconnects with router flashing orange.

I have been having issues with my talktalk WiFi hub since early this morning where it will regularly drop connection and flash orange. I have done multiple line checks which state there are no issues or faults found.I have done multiple speed tests, ...

Exit35 by Team Player
  • 13 replies
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Drop outs and slow speed

HiWe've got fibre broadband and lately we've been getting drops in the connection, it's been happening for a while now, there was works going on putting in new cables around the corner from us, but that is now complete, when line tests are run it's s...

Poor Broadband Speed issue REP-14265006

Need somehow to get problem escalated.Talk talk sent home engineer who proved problem is not inside property and said he would escalate the issue.Talk talk seem to believe problem is solved as per screen shot:-Unable to connect with chat as button do...

Martin1st by Popular Poster
  • 21 replies
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VPN keeps disconnecting PPP server error

As of a few days ago I'm getting kicked off within 5 seconds of connecting to my work VPN. IT guy at work says it's an ISP issue. I've tried rebooting the router(s) with no effect. I wonder if this has anything to do with what a TalkTalk rep said to ...

Connection Dropping Out

Hello, For about a week now my connection has been dropping out, at first it was a few times a day and I only noticed it on the WiFi-connected PC I was working on furthest away from the router - now it's got really bad, it's happening multiple times ...

cotmire by Team Player
  • 38 replies
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Internet dropping off

Hi All,My internet keeps dropping off at random times for no apparent reason. It's got to the point where it's starting to bug me now. If I reboot the router it usually comes back on but it's getting a chore now keep getting to it to reboot! It's a F...

Col1n by First Timer
  • 10 replies
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Sync speed after line fault fixed

Hi, is it possible to have the sync dlm reset at the exchange? we had a faulty line this week, fixed by an engineer visit today, however the dlm has throttled back due to sync being dropped.frequently. what will happen to my line speed, will it now i...

Guedo65 by First Timer
  • 2 replies
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Intermittent connection dropping every few minutes

Last Week, an engineer has come and validated not due to set up at home and that most likely the exchange had issues. All he did was look up issues in the area and got a warning that the exchange was experiencing sync issues - did not elaborate much ...

Kenso by First Timer
  • 7 replies
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Huawei HG635 - Keeps on Resetting to Factory Defaults

Hi All, I have a problem with my HG635 router in that it keeps on resetting itself to factory defaults, which is rather annoying as I have to reset its IP address, DHCP server & port forwarding due to the continual resets. I also don't use the Talk T...

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Wifi drops out

HelloMy broadband was upgraded to fibre in January. All was fine until feb/March when the broadband would just drop randomly a couple of times through the day. I have contacted the live chat a number of times, and the same diagnostics are run. The fi...

Dsb66 by Participant
  • 27 replies
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Resolved! Hg633 speed dropping to 2mb

Hi, I have an old router HG633 that up til recently was ok. Regularly had 50mb on WiFi speed test. Now I am lucky to get 5. Connection test all ok allegedly. Very frustrating, especially when a local provider can provide super fast. Reboots don't app...

Internet dropping off & on throughout the day

I've been with TalkTalk for many, many years with very few issues. I updated to fibre 65 (well over a year ago) and had the box fitted and got a newer Sagemcom 5364 and all has been well. However recently the modem appears to re-set itself every few ...


Having a problem with speeds. Ookla which I’ve used for years tells me 20M whilst TalkTalks own tells me the speed is normal. I’ve tried others and some say it’s all okay, others say very slow. TalkTalk also shows there might be a problem on the line...

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RichP7 by Team Player
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Wifi Hub/Router Faulty Dropping Wifi Frequently

Hi Been have Issues With wifi/internet Dropping frequently, Causing TalkTalk Tv to Reboot and our phones to keep disconnecting and connecting to internet Tried rebooting wifi hub/router (sagecom Fast 5364-3.TB) numerous times which has no effect but ...

Wifi channel optimization

Hi, please can you turn off the WiFi optimization on my FAST5364? You had switched it off before but I needed to reset my router and it appears to have come back, thanks

oloolo by Conversation Starter
  • 6 replies
  • 0 like