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FIbre Support

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No Erro supplied with full fibre

Ontherun
Popular Poster
Private Message TalkTalk
Message 6 of 6

I was informd that Eero mesh would be supplied when I signed up to full fibre. However, the traditional router was suppled. As I have the line coming in through the upper part of the house, I have many weak spots downstairs. How can I  obtain the mesh system?

 

Cheers

OTR

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5 REPLIES 5

Message 1 of 6

OK thanks. Can you PM me a copy of the webchat please and I'll take a look at it 


Thanks

Chris

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Message 2 of 6

Hi,

 

It was installed in November. I also have a copy of a webchat where I was advised that the Eero 6 was with Yodel but is was never sent.

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Message 3 of 6

OK thanks, approximately when was it installed?

Chris

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Ontherun
Popular Poster
Private Message TalkTalk
Message 4 of 6

Hi,

 

I was told at the point of sale when I spoke with a TT advisor before changing over from fibre to full fibre. The engineer supplied the Sagemcom.

 

Thanks

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 5 of 6

Hi Ontherun,

 

Could I ask who told you, you would receive an eero and did we send the Sagemcom router or did the engineer supply it?

Chris

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