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on 02-08-2024 01:33 PM
I was informd that Eero mesh would be supplied when I signed up to full fibre. However, the traditional router was suppled. As I have the line coming in through the upper part of the house, I have many weak spots downstairs. How can I obtain the mesh system?
Cheers
OTR
on 05-08-2024 12:31 PM
OK thanks. Can you PM me a copy of the webchat please and I'll take a look at it
Thanks
Chris
Chris, Community Team
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on 05-08-2024 08:35 AM
Hi,
It was installed in November. I also have a copy of a webchat where I was advised that the Eero 6 was with Yodel but is was never sent.
on 05-08-2024 08:26 AM
OK thanks, approximately when was it installed?
Chris
Chris, Community Team
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on 02-08-2024 02:57 PM
Hi,
I was told at the point of sale when I spoke with a TT advisor before changing over from fibre to full fibre. The engineer supplied the Sagemcom.
Thanks
on 02-08-2024 02:29 PM
Hi Ontherun,
Could I ask who told you, you would receive an eero and did we send the Sagemcom router or did the engineer supply it?
Chris
Chris, Community Team
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