No Erro supplied with full fibre

[Ontherun]

I was informd that Eero mesh would be supplied when I signed up to full fibre. However, the traditional router was suppled. As I have the line coming in through the upper part of the house, I have many weak spots downstairs. How can I  obtain the mesh system?

Cheers

OTR

[Chris-TalkTalk]

OK thanks. Can you PM me a copy of the webchat please and I'll take a look at it 

Thanks

Chris

[Ontherun]

Hi,

It was installed in November. I also have a copy of a webchat where I was advised that the Eero 6 was with Yodel but is was never sent.

[Chris-TalkTalk]

OK thanks, approximately when was it installed?

Chris

[Ontherun]

Hi,

I was told at the point of sale when I spoke with a TT advisor before changing over from fibre to full fibre. The engineer supplied the Sagemcom.

Thanks

[Chris-TalkTalk]

Hi Ontherun,

Could I ask who told you, you would receive an eero and did we send the Sagemcom router or did the engineer supply it?

Chris