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on 23-08-2024 10:42 AM
I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on windows 11
Friday
Hi jimmymumu.
I'm sorry to hear about the loss of your Mother-in-law, please accept our condolences. Just return the router when it's convenient, I appreciate this must be low down on your list or priorities at the moment
Chris
Chris, Community Team
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Thursday
Hi Debbie. Could you let the powers that be know, that there will be a delay in returning my old router? My mother-in-law passed away on Monday and my time is being taken up with trying to sort everything out. Thank you
on 06-09-2024 09:24 AM
Hi @jimmymumu
That's great 🙂
If you do experience any further issues then please let us know.
Thanks
Debbie
on 06-09-2024 09:20 AM
Yes. thank you. I've got it plugged into the test socket for a few days, so far 20 hours without losing connection. Thanks again
on 06-09-2024 07:33 AM
on 03-09-2024 02:29 PM
Hi jimmymumu
No problem 🙂
Thanks
Debbie
on 03-09-2024 02:16 PM
Thank you
on 03-09-2024 12:22 PM
Hi @jimmymumu
The replacement router is on its way and a returns bag for your current router.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares.
Thanks
Debbie
on 03-09-2024 11:04 AM
Yes, please. If this fixes the issue, do I return my old one?
on 03-09-2024 10:26 AM
Hi jimmymumu
Would you like me to send a replacement router now for testing?
on 03-09-2024 10:02 AM
It is yes. From my records, it's about 3.5 years ago. i returned my last one as requested
on 03-09-2024 09:46 AM
Hi jimmymumu
Is the router at the test socket?
When did we last send you a replacement router?
on 03-09-2024 09:44 AM
Yes. It's not just wifi that's going down. My pc is connected directly to the router. The router shows there's no connection, via the flashing amber light. I don't understand how it can be an internal problem, when I'm plugged directly into the main socket, without an extension. Could it be my router?
on 03-09-2024 07:50 AM
Hi jimmymumu
I'm really sorry to hear this.
The line tests are clear - no faults detected.
Are wired devices also dropping connection?
02-09-2024 11:32 PM - edited 02-09-2024 11:47 PM
I'm still having connection problems. I've been fully disconnected 2 days in a row and possibly more. On the logs, I can see the disconnections and such. It's gone off twice today and now my speed has been reduced to 41mbps from 56mbps. I'm not plugged into an extension the router is 2 feet away from the master socket. My home phone went off too, earlier Could someone try another line test, please because it appears to be getting worse.
I shall turn my router off for the night to see if that helps
on 23-08-2024 12:11 PM
No Problem 🙂
Karl
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on 23-08-2024 12:07 PM
Thank you
on 23-08-2024 11:57 AM
Hi
I'll update the firmware and see how this is over the weekend.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
23-08-2024 11:44 AM - edited 23-08-2024 11:45 AM
Yes, Wifi drops daily but at least once a week i get fully disconnected from the internet too. I've turn the Wifi hub off for an hour or so to reset it, but no joy
on 23-08-2024 10:57 AM
Hi
Tests are clear, is it only Wi-Fi devices that drop daily ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.