Disconnection sometimes full and sometimes just WiFi

[jimmymumu]

I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on windows 11

[Chris-TalkTalk]

Hi jimmymumu.

I'm sorry to hear about the loss of your Mother-in-law, please accept our condolences. Just return the router when it's convenient, I appreciate this must be low down on your list or priorities at the moment

Chris

[jimmymumu]

Hi Debbie. Could you let the powers that be know, that there will be a delay in returning my old router? My mother-in-law passed away on Monday and my time is being taken up with trying to sort everything out.  Thank you

[Debbie-TalkTalk]

Hi @jimmymumu 

That's great 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[jimmymumu]

Yes. thank you. I've got it plugged into the test socket for a few days, so far 20 hours without losing connection.  Thanks again

[Debbie-TalkTalk]

Hi @jimmymumu 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi jimmymumu

No problem 🙂

Thanks

Debbie

[jimmymumu]

Thank you

[Debbie-TalkTalk]

Hi @jimmymumu 

The replacement router is on its way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie

[jimmymumu]

Yes, please. If this fixes the issue, do I return my old one?

[Debbie-TalkTalk]

Hi jimmymumu

Would you like me to send a replacement router now for testing?

[jimmymumu]

It is yes. From my records, it's about 3.5 years ago. i returned my last one as requested

[Debbie-TalkTalk]

Hi jimmymumu

Is the router at the test socket?

When did we last send you a replacement router?

[jimmymumu]

Yes. It's not just wifi that's going down. My pc is connected directly to the router. The router shows there's no connection, via the flashing amber light.  I don't understand how it can be an internal problem, when I'm plugged directly into the main socket, without an extension. Could it be my router?

[Debbie-TalkTalk]

Hi jimmymumu

I'm really sorry to hear this.

The line tests are clear - no faults detected.

Are wired devices also dropping connection?

[jimmymumu]

I'm still having connection problems. I've been fully disconnected 2 days in a row and possibly more. On the logs, I can see the disconnections and such. It's gone off twice today and now my speed has been reduced to 41mbps from 56mbps.  I'm not plugged into an extension the router is 2 feet away from the master socket. My home phone went off too, earlier Could someone try another line test, please because it appears to be getting worse.
I shall turn my router off for the night to see if that helps

[Karl-TalkTalk]

No Problem 🙂

Karl 

[jimmymumu]

Thank you

[Karl-TalkTalk]

Hi

I'll update the firmware and see how this is over the weekend.

Thanks  

Karl. 

[jimmymumu]

Yes, Wifi drops daily but at least once a week i get fully disconnected from the internet too. I've turn the Wifi hub off for an hour or so to reset it, but no joy

[Karl-TalkTalk]

Hi

Tests are clear, is it only Wi-Fi devices that drop daily ?

Thanks  

Karl.