Slow broadband

[rlena]

Good afternoon,

I have a Fibre 65 contract that should guarantee a minimum speed of 54Mbps, but my internet speed seems to be around 0.4Mbps, at least ten times slower. The TalkTalk website seems to have problems running the broadband speed check, but I used other websites and they show consistent results.

I need to work from home, so this is creating issues as I need a functioning and decent internet connection, and I am unable to have online meetings without losing connection all the time.
Looking forward to hearing from you soon.

Best wishes,
Rosaria

[Michelle-TalkTalk]

Hello,

How are you getting on, do you still need assistance with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi rlena,

Welcome to the Community

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris