Disconnection sometimes full and sometimes just WiFi

[jimmymumu]

I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on windows 11

[Michelle-TalkTalk]

Morning,

Thanks for the update 🙂

Michelle

[jimmymumu]

It has been sent back today. Thanks for your patience 🙂

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[jimmymumu]

Thank you

[Karl-TalkTalk]

Hi

A returns bag is on the way.

Thanks  

Karl. 

[jimmymumu]

hI Debbie, after searching everywhere, i can't find the return labels or anything. Amidst all the commotion of the funeral and such, i've put it somewhere for safety and can't find it. Could you send me a return address label, please? Thanks

[Debbie-TalkTalk]

Hi jimmymumu

Thank you for letting us know 🙂

[jimmymumu]

I shall be returning the old router this week, thanks for your help and patience

[Chris-TalkTalk]

Hi jimmymumu.

I'm sorry to hear about the loss of your Mother-in-law, please accept our condolences. Just return the router when it's convenient, I appreciate this must be low down on your list or priorities at the moment

Chris

[jimmymumu]

Hi Debbie. Could you let the powers that be know, that there will be a delay in returning my old router? My mother-in-law passed away on Monday and my time is being taken up with trying to sort everything out.  Thank you

[Debbie-TalkTalk]

Hi @jimmymumu 

That's great 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[jimmymumu]

Yes. thank you. I've got it plugged into the test socket for a few days, so far 20 hours without losing connection.  Thanks again

[Debbie-TalkTalk]

Hi @jimmymumu 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi jimmymumu

No problem 🙂

Thanks

Debbie

[jimmymumu]

Thank you

[Debbie-TalkTalk]

Hi @jimmymumu 

The replacement router is on its way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks

Debbie

[jimmymumu]

Yes, please. If this fixes the issue, do I return my old one?

[Debbie-TalkTalk]

Hi jimmymumu

Would you like me to send a replacement router now for testing?

[jimmymumu]

It is yes. From my records, it's about 3.5 years ago. i returned my last one as requested

[Debbie-TalkTalk]

Hi jimmymumu

Is the router at the test socket?

When did we last send you a replacement router?