Disconnection sometimes full and sometimes just WiFi

[jimmymumu]

I seem to be having a bit of a problem with stability. At least once a week i keep getting disconnected, sometimes more. WiFi seems to go off almost every day too. Nothing has changed in my setup. I'm currently using the black and orange WiFi hub on windows 11

[jimmymumu]

Yes. It's not just wifi that's going down. My pc is connected directly to the router. The router shows there's no connection, via the flashing amber light.  I don't understand how it can be an internal problem, when I'm plugged directly into the main socket, without an extension. Could it be my router?

[Debbie-TalkTalk]

Hi jimmymumu

I'm really sorry to hear this.

The line tests are clear - no faults detected.

Are wired devices also dropping connection?

[jimmymumu]

I'm still having connection problems. I've been fully disconnected 2 days in a row and possibly more. On the logs, I can see the disconnections and such. It's gone off twice today and now my speed has been reduced to 41mbps from 56mbps.  I'm not plugged into an extension the router is 2 feet away from the master socket. My home phone went off too, earlier Could someone try another line test, please because it appears to be getting worse.
I shall turn my router off for the night to see if that helps

[Karl-TalkTalk]

No Problem 🙂

Karl 

[jimmymumu]

Thank you

[Karl-TalkTalk]

Hi

I'll update the firmware and see how this is over the weekend.

Thanks  

Karl. 

[jimmymumu]

Yes, Wifi drops daily but at least once a week i get fully disconnected from the internet too. I've turn the Wifi hub off for an hour or so to reset it, but no joy

[Karl-TalkTalk]

Hi

Tests are clear, is it only Wi-Fi devices that drop daily ?

Thanks  

Karl.