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NEED SOME HELP?

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Eero WiFi

spaarks11
Sightseer
Private Message TalkTalk
Message 2 of 2

I am on 150Mbps full fibre with VoIP. Using an Eero 6 router.

Sometimes I am getting the full 150Mpbs, but the other half of the time it is down to 40-50Mbps.

The line speed (at my ONT) is steady at 150Mbps.

I have spent hours on chat with tech support, but the problem is unresolved.

I notice that the eero does not seem to auto select a quiet frequency. There is only one strong interfering signal (from my next door neighbour), which is on Ch6 and Ch36. My Eero sits right on top of these channels!

There are a few signals on 2.4Ghz but apart from one they are low amplitude.

5Ghz is almost empty apart from the next door signal.

Any suggestions would be welcome.

Dinny
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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

For support from staff, please complete your community forum profile details for them to identify your account, @spaarks11.

 

Go via your avatar/name; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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