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12-03-2025 06:06 PM - edited 13-03-2025 12:40 PM
I am on 150Mbps full fibre with VoIP. Using an Eero 6 router.
Sometimes I am getting the full 150Mpbs, but the other half of the time it is down to 40-50Mbps.
The line speed (at my ONT) is steady at 150Mbps.
I have spent hours on chat with tech support, but the problem is unresolved.
I notice that the eero does not seem to auto select a quiet frequency. There is only one strong interfering signal (from my next door neighbour), which is on Ch1 and Ch36. My Eero sits right on top of these channels! Not always on 2.4GHz, as the interfering signal is frequency-agile and often moves away from my eero.
There are a few signals on 2.4Ghz but apart from one they are low amplitude.
5Ghz is almost empty apart from the next door signal.
Any suggestions would be welcome.
on 27-03-2025 01:30 PM
Hi @spaarks11
For most people, the explanation that the 5GHz band handles Wi-Fi interference much better than the 2.4GHz band is all that I would normally say. However, you requested to understand exactly how this is. The only way to do that is via a long and complex post. Therefore, I make no apologies for the length.
Before starting to do this, it might help to understand some of the basics.
The basic 802.11 Wi-Fi specification dictates that 5MHz of the allocated frequency spectrum is used for each Wi-Fi channel. In the 2.4GHz band, channel 1 is 5MHz wide, as are each of the channels 2 to 11 or possibly 13 (depending on router chipset/country regulations allow). However, 5MHz is not practical and with the introduction of 802.11n, the Channel Bandwidth parameter was introduced for both the 2.4 and 5GHz bands. In the 2.4GHz band, four 5MHz channels are typically combined to make a 20MHz channel. This is why there is the recommendation to only use channels 1, 6 or 11 within this band, as they are the only non-overlapping channels. Using a 40MHz wide channel in the 2.4GHz band will typically take up 9 out of the normal 11 channels! To prevent such usage, the 5GHz band only allows the use of groups of four 5MHz channels that do not overlap, typically 36, 40, 44 or 48 within that channel range.
When selecting a channel in the 5GHz band, a single channel has not really been selected at all. This is effectively telling the router/AP/Mesh node to use the least used channel within that range. If a router/AP/Mesh node is configured to use channel 36, for example, it could actually be using any channel from 36 to 48. Using the default of 80MHz as an example, this will use all four channels to achieve this requirement.
However, this is one of several ways that the 5GHz band is much improved over the 2.4Ghz band. It handles Wi-Fi interference much better. When the bandwidth is set to 80MHz, you do not actually use all four channels 36 to 48 until you are transferring enough data to benefit from it. In reality, this means that at any time, you are only using one or possibly two of these channels. Let's say this was channels 36 and 40; it then leaves 44 and 48 for other networks to use. Therefore, the configured channel in the router/AP/Mesh node is in use within this band, a Wi-Fi analyser will display the actual channel currently in use. The high Wi-Fi theoretical data link speeds that are offered via the various specifications of both 802.11ac (Wi-Fi 5) and 802.11ax (Wi-Fi 6), the actual throughput used is drastically cut down by the fibre speed (even with the 900M Full Fibre package).
I have purposely omitted mentioning the channels in the range of 52 to 140 as these are DFS channels, which will complicate matters much further due to the technical operation of this band of the frequency spectrum.
What further complicates this (or possibly simplifies this depending on opinion) is the introduction with Wi-Fi 5 (802.11ac) of a new channel naming convention. However, this is as it sounds: just a new method of naming these channels; it has no impact on Wi-Fi performance at all.
This new channel naming convention makes referencing these extra-wide (up to 160Mz) channels easier. Instead of listing all channel numbers, channels are numbered by their centre channel number of the group of channels.
Take the example of the channel range 36 – 48, the centre channel number is 42, which is not selectable in routers not using this new convention, as the actual channels they allow to be configured are 36, 40, 44 and 48. It was seen earlier that selecting, say, channel 40, simply means using any channel from 36 to 48. Therefore, the new naming convention just allows the selection of channel 42 to represent this group of channels.
With this naming convention, the next term to understand is the Control Channel. This is the actual 20MHz channel that is currently in use for 802.11 control and management frames (e.g. Beacons), along with customer data.
Not all router/AP/Mesh nodes comply with this new naming convention. Certainly, the eero range of products does conform, which is why, in the eero app under WiFi Radio Analytics, this might be seen:-
Channel: 155
Control channel: 149
Channel bandwidth: 80MHz.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-03-2025 04:42 PM
OK, but it'll be tomorrow now.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-03-2025 04:35 PM
Yes, please elaborate. Hopefully I'll understand some of it.
Simplistically I assumed the Eero would scan the band and determine which channels were quietest.
on 25-03-2025 08:28 AM
Hi @spaarks11
The way that the 5GHz band (whatever router/device combination) is totally different to the 2.4GHz band.
The sort of behaviour you are seeing is perfectly normal. I can explain in more detail if you want, but it may get a bit complex.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-03-2025 04:49 PM
Received and installed the new Eero. The bandwidth is 20MHz on the 2.4GHz band, as it should be, and is on the 2.4GHz channel with the lowest interfering signals.
There is the same issue on 5GHz where the Eero is on Ch36 - right on top of the only interfering signal on the band. The interfering signal is about 10dBm down on the Eero. Perhaps it is below the threshold where the Eero will switch channels.
On 2.4GHz the best speed I get is around 40Mbps, even with all my other devices switched off. Is this the best 2.4GHz will do?
on 24-03-2025 04:40 PM
Replacement Eero received and installed. Thanks.
The bandwidth on 2.4GHz is 20MHz, as it should be.
There is still an issue with the router on 5GHz sitting on the same channel as the only other interfering signal on the 5GHz band but I suspect this is a systemic issue, and not with my Eero itself.
on 19-03-2025 12:35 PM
Hi @spaarks11
Please see my Private Message, there will be no charge for the eero I've ordered, please disregard the email received.
on 19-03-2025 12:34 PM
TalkTalk is charging me £89 for the replacement Eero. I don't accept this because the replacement is to fix a faulty connection.
on 19-03-2025 12:22 PM
on 17-03-2025 08:31 AM
on 16-03-2025 09:58 PM
I don't think there is any other option then but to get it replaced. I will ask TalkTalk to do this for you. They will hopefully pick up my request tomorrow.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 16-03-2025 04:51 PM
Apologies for any delay in responding - I am having difficulty connecting to Community.
Over the past few weeks I have reset the Eero several times (hold bottom button for 20 secs until status light blinks).
Meantime, do we have enough info to proceed your item 3. - to changing out the Eero?
I am away from home at present but will be back this week.
Thanks
on 14-03-2025 11:04 AM
Hi @spaarks11 @Debbie-TalkTalk
Strangely, in the 2.4GHz band, the eero selects to use 40MHz channel bandwidth; it should use 20MHz. In addition to this, it would also be much better on channel 6. I have never seen an eero behave like this, so I can only presume that one of these is the culprit:-
Taking the easiest first, please can you describe to me roughly where in your property the eero is located?
Please feel free to PM me with the answers if you prefer.
Once I know the location information, I will make a recommendation based on that.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-03-2025 03:11 PM
I am currently waiting on a complete set of screenshots from one WiFi analyser. So far, I have only received a mixture of information from two different analysers.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-03-2025 01:18 PM
Just click my Avatar to the left of this message. When that loads up, use the "send message" button.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-03-2025 12:50 PM
on 13-03-2025 08:49 AM
on 13-03-2025 08:45 AM
Hi @spaarks11
@Debbie-TalkTalk has asked me to help you. You have obviously used a WiFi analyser, please can you PM me (to preserve your privacy) screenshots from it? Not knowing which one you are using, I need to see as a minimum these views:-
AP view
2.4GHz channels
5GHz channels
Signal strength/time graph having run for 5 mins.
I also need to know your SSID (WiFi network name).
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 13-03-2025 06:58 AM
Hi @spaarks11
I'm sorry to hear this.
Could you help please @KeithFrench
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others. If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
on 12-03-2025 06:45 PM
For support from staff, please complete your community forum profile details for them to identify your account, @spaarks11.
Go via your avatar/name; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.
Staff reply during the day, Monday to Friday.