Eero WiFi

[spaarks11]

I am on 150Mbps full fibre with VoIP. Using an Eero 6 router.

Sometimes I am getting the full 150Mpbs, but the other half of the time it is down to 40-50Mbps.

The line speed (at my ONT) is steady at 150Mbps.

I have spent hours on chat with tech support, but the problem is unresolved.

I notice that the eero does not seem to auto select a quiet frequency. There is only one strong interfering signal (from my next door neighbour), which is on Ch1 and Ch36. My Eero sits right on top of these channels!  Not always on 2.4GHz, as the interfering signal is frequency-agile and often moves away from my eero.

There are a few signals on 2.4Ghz but apart from one they are low amplitude.

5Ghz is almost empty apart from the next door signal.

Any suggestions would be welcome.

[KeithFrench]

Hi @spaarks11 

@Debbie-TalkTalk has asked me to help you. You have obviously used a WiFi analyser, please can you PM me (to preserve your privacy) screenshots from it? Not knowing which one you are using, I need to see as a minimum these views:-

AP view

2.4GHz channels

5GHz channels 

Signal strength/time graph having run for 5 mins.

I also need to know your SSID (WiFi network name).

[Debbie-TalkTalk]

Hi @spaarks11 

I'm sorry to hear this.

Could you help please @KeithFrench 

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue.  Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.  If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc.  one of the TalkTalk team will jump in and help out.

[Gliwmaeden2]

For support from staff, please complete your community forum profile details for them to identify your account, @spaarks11.

Go via your avatar/name; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

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