Fibre 65 - stock router struggling with WiFi to other room

[Knowlesknows]

This is causing 10% packet loss which is very noticeable when playing games. I take it the router is too weak to pass through the wall so can I upgrade to a third party router/modem combo? 

My PC is currently unusable, we’ve been having problems for awhile but everytime I call they say there is nothing wrong with the line

[Michelle-TalkTalk]

Hi @Knowlesknows 

Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Thanks Keith 🙂

[KeithFrench]

Hi @Knowlesknows 

That was also going to be my initial recommendation once I heard that you have the DG8041W. If you still need help after you have got the new router, let me know.

[Debbie-TalkTalk]

Hi @Knowlesknows 

No problem 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks

Debbie

[Knowlesknows]

Yes please that would be great.

[Debbie-TalkTalk]

Hi Knowlesknows

I think we should send a new router (Sagemcom) for testing. Would you like me to arrange this?

Thanks

Debbie

[Knowlesknows]

Morning Keith,

Device Version:DG8041W-2.TS

let me know what test data you need and I can do it when I’m home from work. 

for reference I’m losing packets every 15-60 seconds ranging from 200-4000 ping.

[KeithFrench]

What make/model of router are you using?

This could well be a WiFi interference issue, with which I can help a lot.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.