Absolute rubbish service and internet.

[Skidys0909]

For months we've had no issues. We are on fibre 65. Suddenly our Internet is rubbish its so slow and keeps dropping. It's affecting me working from home, we can't watch catch up tv or disney channel and I'm not getting any help. I'm having to reboot router at least twice a day which fixes it for a bit then back to  square one. I spent over an hour on live chat only for her to stop  communicating with me. I've been  ignored when I said I wanted to complain. Is there anyone  out there with some clout that can get this sorted  and looked into. My work is   suffering as is my stress levels. Your  customer service repsa are abysmal. We have a Huawei router not more than 3 feet from where I work or the TV. I don't know how to fix this any help would be greatly appreciated 

[Michelle-TalkTalk]

Morning,

How are you getting on, has the replacement router arrived?

Thanks

Michelle

[Chris-TalkTalk]

Hi Skidys0909,

I've ordered a replacement router, it should be with you within a couple of working days

Chris

[Skidys0909]

We are on fibre 35 not 65 my mistake if you think it would do any good. It's a Huawei router

[Debbie-TalkTalk]

Hi @Skidys0909 

Would you like me to send a replacement router for testing?

[Skidys0909]

It's saying speed from router to device is poor speeds of 3.5 to 6.3 is not good. I know I'm only on fibre 35 but it shouldn’t be as rubbish as this. Do I need a new router or is there anything you can do. I've lowered down router for 20 mins which seems to fix it bit then it's just as bad a few hours later. I'm sick of rebooting router ad am having to turn it off st least twice a day

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've run a test on the line now which is clear and the sync speed looks consistent. What speeds are you currently seeing if you run a speed test please? Could you also try powering down the router for a full 30 minutes and then retest again as this will reset the current session.

Thanks

Michelle

[Gliwmaeden2]

@Skidys0909, your thread has not been overlooked. 

Please follow up on here - the duplicate has been moved out of the way. Staff are on here from around 6.30am so you are unlikely to get a response much after 4.30pm. They reply Monday to Friday, during the day.