100% packet loss

[Deanr86]

Hi I'm having problems with my internet my Xbox shows 100% packet loss when I do a speed and statistics test.

     I have a family with Xboxes who are on talktalk and are also having the exact same problem, if I take my Xbox to my brother's mum Xbox shows 0% packet loss so it's not a problem with the Xbox

Seems as it's happening over multiple households on talktalk it's highly unlikely to be a router issue either.

Any help would be appreciated 

[Michelle-TalkTalk]

Hi Dean,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Deanr86]

 picture of what the Xbox shows