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100% packet loss

Deanr86
First Timer
Private Message TalkTalk
Message 3 of 3

Hi I'm having problems with my internet my Xbox shows 100% packet loss when I do a speed and statistics test.

 

     I have a family with Xboxes who are on talktalk and are also having the exact same problem, if I take my Xbox to my brother's mum Xbox shows 0% packet loss so it's not a problem with the Xbox

 

Seems as it's happening over multiple households on talktalk it's highly unlikely to be a router issue either.

 

Any help would be appreciated 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Dean,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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Deanr86
First Timer
Private Message TalkTalk
Message 2 of 3

IMG_20240114_154014_171.jpg

 picture of what the Xbox shows 

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